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  • Little Rock, AR 72212

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Customer Service Representative

The CSI Companies • Little Rock, AR

Posted 10 days ago

Job Snapshot

Full-Time
Other Great Industries
Customer Service

Job Competition

44

Applicants

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Job Description

The CSI Companies is actively seeking a Customer Service Representative for our client located in the Little Rock, AR area.

The CSI Companies understands that an attractive benefits package is important for recruiting above-average candidates. While on contract, we offer a benefits package that includes weekly pay, direct deposit, multiple healthcare plans (Vision, Dental, Disability options, Holiday Pay, & Paid Time Off) if eligible.

We are looking for someone who is available to work the following hours:

  • Mon- Fri 8am - 6pm

Details:

Provides customer support to consumers via the telephone and/or Internet (e.g. instant message, email).

  • Handles customer inquiries and resolves simple and basic support issues, such as address changes, processing orders, warranty, or billing/payment.
  • For product or service-related issues, will move customer to appropriate
  • Product Support Specialist.
  • Performs other administrative duties as requested.


GENERAL DUTIES & RESPONSIBILITIES:

  • •Provides customer support by phone, email, or instant message to consumers. Serves as primary contact for inbound customer issues. Escalates more technical product-related issues to the proper Product Support department.
  • Processes a high volume of consumer inquiries of our clients products and services, and resolves a targeted percentage of those inquiries.
  • Troubleshoots customer problems, identifies the root cause of the problem, and uses tool and resources appropriately to determine how to resolve customer problems.
  • When unable to resolve the problem in a reasonable amount of time, will escalate to the appropriate resource. Follows up on escalated issues with coaching and mentoring to learn the appropriate solution and expand overall knowledge.
  • Tracks and documents inbound support requests and ensures proper notation of customer problems or issues.
  • Updates customer information and ensures accurate entry of contact information.
  • Meets the standards of the job, such as quality standards, adherence to schedule, and average handle time.
  • May provide guidance and/or mentoring to less experienced Customer Service Associates - Consumer.

REQUIREMENTS:

  • Minimum 2 years customer service experience required
  • Call center experience highly preferred
  • Minimum Education: High school degree or equivalent required
  • Individuals will be assisting customers with questions and issues regarding their accounts
  • Ability to clearly and professionally communicate with customers
  • Experience handling sensitive and confidential information 
  • Troubleshooting – (i.e. password changes, set-ups, account assistance)
  • Assisting with website navigation
  • Assisting with bill pay
  • Assisting with mobile banking questions
  • This is a dual monitor environment. Experience in this kind of environment is preferred. 
  • Customer Service experience
  • Call center experience preferred
  • Prior banking experience preferred
  • Multitasking
  • High attention to detail
     
Job ID: 40689
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