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Direct Service Advocate at Bay Cove

Direct Service Advocate

Bay Cove Boston, MA Full-Time
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The Direct Service Advocate (DSA) in this role is responsible for creating a welcoming and safe environment for homeless adults who are unsheltered. The goal of the CWC is to offer lifesaving shelter to unsheltered homeless adults throughout the winter months and to support safety and engagement of people who are reticent to utilize emergency shelters. The CWC offers a low threshold environment that is predicated on harm reduction principles. The DSA in this role will promote safety by offering respectful support and consistent application of policies and procedures established for the safety of each person served and all stakeholders of the CWC community. Facilitate access in a respectful, safe, and efficient manner to get all guests into the Cambridge Warming Center. Respond to all requests and emergencies in a manner that respectfully attends to the immediate concern. Intervene with guests in a manner that de-escalates anxious, pressured or overtly worrisome behaviors Communicate with on-site co-workers in real time through use of cell/push phone system in a manner that optimizes effective communication of any concerns and delivery of the CWC. Contacts on-call staff Provide care for guests and maintain safety by visual monitoring of all guests, conducting safety checks throughout the space, actively and respectfully interacting with guests and the team to ensure a routines and safety procedures are followed. Assist in set up and cleanup of all activities such as intake/access, personal belongings storage, food meal serving, beverages, etc. Assist in all end of shift wrap up activities including assisting with all clean-up of space, trash removal, and arrangement of furniture and supplies to ensure readiness for the Senior Center opening each morning Complete required documentation at intake, HMIS (Homeless Management Information System), incident reporting, etc. as required. Assists guests in urgent need to secure shower, clothing, and medical interventions. Participate in weekly staff meetings and supervisions.


Knowledge of modality specific issues, such as substance use, serious mental illness, and homelessness. CPR/First Aid Training Must stay current with any modality required training, including HIV/AIDS, Hepatitis C, Narcan, ServSafe, PREVENT, Harassment, etc. Good written and verbal communication skills. Ability to follow and consistently implement policies and procedures of the program. Be able to work independently. Ability to perform assigned duties in a manner that promotes the dignity of each person served and optimizes safety for the CWC community Able to accept supervision and be part of a team. Ability to work in an effective and calm manner with people who are under significant personal stress. Ability to respond physically to needs of the guests and all collaterals.

Driver's License Required?


Recommended skills

Emergency Handling
Mental Diseases
Homeless Management Information System
Cardiopulmonary Resuscitation
First Aid
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Job ID: 10350

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