Ultimate Staffing is seeking a Call Center Representative for a client in Frederick, MD. This is a Temp to Hire opportunity with the starting pay rate of $13.50-$14.00 an hour. The hours are 8:00am to 4:30pm.
Call Center Representatives act as an interface between the company and customers by answering any questions, resolving problems and contacting our customers in a professional manner.
Responsibilities and Duties:
• Answer the phone quickly and professionally
• Communicate clearly, precisely, and in a friendly manner
• Take and deliver messages and follow up as necessary
• Call customers to schedule appointments
• Enter and/or update customer information in customer management system
• Alert managers right away about significant customer issues
• Assign calls to appropriate person
• Perform other duties as assigned
We are an equal opportunity employer and make hiring decisions based on merit. Recruitment, hiring, training, and job assignments are made without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, or any other protected classification. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.
Call Center Experience
Ability to work in a fast pace environment
Excellent verbal and communication
Awesome phone skills
Manage customer records and files
Update Customer Information
Take Customer Order
Utilize Questioning Skill