Create a Job Alert.

Enter your email below to save this search and receive job recommendations for similar positions.
Thank you. We'll send jobs matching these to
You already suscribed to this job alert.
US
0 suggestions are available, use up and down arrow to navigate them
What job do you want?

Patient Services Representative (Excela) - Mount Pleasant, PA - $1000 sign on bonuses (for external candidates) job in Mount Pleasant at UnitedHealth Group

Create Job Alert.

Get similar jobs sent to your email

List of Jobs

Apply to this job.
Think you're the perfect candidate?
Patient Services Representative (Excela) - Mount Pleasant, PA - $1000 sign on bonuses (for external candidates) at UnitedHealth Group

Patient Services Representative (Excela) - Mount Pleasant, PA - $1000 sign on bonuses (for external candidates)

UnitedHealth Group Mount Pleasant, PA Full Time

Healthcare isn’t just changing. It’s growing more complex every day. ICD - 10 Coding replaces ICD - 9. Affordable Care adds new challenges and financial constraints. Where does it all lead? Hospitals and Healthcare organizations continue to adapt, and we are vital part of their evolution. And that’s what fueled these exciting new opportunities.

Who are we? Optum360. We’re a dynamic new partnership formed by Dignity Health and Optum to combine our unique expertise. As part of the growing family of UnitedHealth Group, we’ll leverage our compassion, our talent, our resources and experience to bring financial clarity and a full suite of Revenue Management services to Healthcare Providers, nationwide.

If you’re looking for a better place to use your passion, your ideas and your desire to drive change, this is the place to be. It’s an opportunity to do your life's best work. SM

The Patient Service Representative is responsible for coordinating and maintaining a positive customer experience while performing pre - registration, registration, scheduling, and business office functions. Must possess excellent customer service skills. Be able to interact in a friendly, professional manner with a wide range of patients, operations staff, physicians, and other departments within the Excela Health system. Attention to detail and the ability to work well under pressure is essential. Also, must be able to function effectively in an environment where it is necessary to perform several tasks simultaneously, and where interruptions are frequent.

This position requires a Pre - Employment Health Screening upon acceptance of any offer. Tuberculosis screening as well as proof of immunity to Measles, Mumps, Rubella, Varicella, Tetanus, Diphtheria, and Pertussis through lab confirmation of immunity, documented evidence of vaccination, or a doctor’s diagnosis of disease.

Position will be primary outpatient with occasionally assisting in the ED with a total of 40 hours per week. Hours can range Monday - Friday 6:00am EST - 6:00pm EST, daylight on weekends subject to change due to business demand

Primary Responsibilities:

  • Regular, consistent, on - site, and timely attendance
  • Schedules patient appointments for designated departments 
  • Schedules appointments utilizing scheduling software tools
  • Provides testing instructions to assure smooth services
  • Secures authorization and referral if applicable
  • Customer Focus. Assesses customers' needs and considers customer in all decision - making processes to ensure a positive customer experience
  • Greets the customer in a polite and professional manner whether face - to - face or on the phone, determines needs and responds appropriately and courteously
  • Responds to customer issues (intra - departmental, inter - departmental, and public) timely and to the satisfaction of the customer
  • Identifies and performs appropriate action in situations where it is necessary to obtain appropriate documentation for proper advancement through the revenue cycle
  • Communication. Provides constructive feedback and clearly expresses ideas
  • Interviews patients and / or their representatives in order to obtain accurate demographic, insurance, and claim adjudication information in a timely, courteous, professional manner
  • Updates system appropriately and accurately, ensuring appropriate signatures are obtained and required authorizations / certifications / medical necessity guidelines are met
  • Communicates with management all issues that impact the accurate, timely and complete accomplishment of all assigned tasks
  • Identifies and communicates to management recommendations for process improvement
  • Displays dignity and respect in all interactions
  • Initiative. Readily accepts and incorporates changes into daily activities
  • Conforms consistently to all system changes; including insurance payer regulations
  • Possess functional knowledge of systems and the revenue cycle in order to adequately assist customers and reduce the unnecessary transfer of workflows
  • Follows all department processes and policies as required and updated
  • Motivation and Influencing. Influences and persuades others to build commitment to quality and a positive hospital experience
  • Acts as a role model for peers by striving for excellence, displaying a positive attitude, and actively supporting the team concept
  • Monitors and reports on individual productivity to assist in the evaluation of one's ability to organize and plan daily work in order to meet outcome - based criteria set by management
  • Volunteers to work additional hours or offers to contribute to on - going projects / assignments outside the scope of their own specific function
  • Fiscal Accountability. Holds self - accountable for departmental processes in order to obtain maximum reimbursement for services and the successful flow of the revenue cycle
  • Assures proper identification of patients presenting for services following the proper departmental procedures
  • Maintains accuracy of insurance coverage and guidelines including not but limited to verifying coverage through online eligibility software / insurance web - sites / customer service phone lines; completing Medicare Secondary Questionnaire when required; verifying medical necessity and ABN processes; determining if necessary authorizations or referrals have been obtained; ensuring each order meets current published standards; etc.
  • Investigates and identifies patient - responsibility dollar amounts in order to successfully collect point - of - service payments when appropriate
  • Charges posting where applicable when staff is not available timely

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications: 

  • High School Diploma / GED (or higher)
  • 1+ years of customer service experience
  • Ability to work any 8 hour shift between the operating hours of 6:00am - 6:00pm EST, Monday - Friday including the flexibility to work occasional overtime, daylight on weekend and rotating holidays (subject to change due to business demand)
  • Must be able to work in the emergency department as needed (open 24/7)
  • Full COVID-19 vaccination is an essential requirement of this role. UnitedHealth Group will adhere to all federal, state and local regulations as well as all client requirements and will obtain necessary proof of vaccination prior to employment to ensure compliance. 

Preferred Qualifications:

  • Experience with Medical Terminology
  • 1+ years of admissions, scheduling, or business office experience
  • Proficient Keyboard Skills measured at 30+ wpm
  • Basic working knowledge of computers and office equipment
  • Knowledge of Payor / Insurance Benefits 

Soft Skills:

  • Basic Math and Keyboard Proficiency

UnitedHealth Group requires all new hires and employees to report their COVID-19 vaccination status.

Military & Veterans find your next mission: We know your background and experience is different and we like that. UnitedHealth Group values the skills, experience and dedication that serving in the military demands. In fact, many of the values defined in the service mirror what the UnitedHealth Group culture holds true: Integrity, Compassion, Relationships, Innovation and Performance. Whether you are looking to transition from active duty to a civilian career, or are an experienced veteran or spouse, we want to help guide your career journey. Learn more at [ Link removed ] - Click here to apply to Patient Services Representative (Excela) - Mount Pleasant, PA - $1000 sign on bonuses (for external candidates)

Learn how Teresa, a Senior Quality Analyst, works with military veterans and ensures they receive the best benefits and experience possible. [ Link removed ] - Click here to apply to Patient Services Representative (Excela) - Mount Pleasant, PA - $1000 sign on bonuses (for external candidates)

Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make the health system work better for everyone. So when it comes to how we use the world's large accumulation of health - related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.SM

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

Keywords:Patient Registration, Admitting, Front Office, insurance, hospital, patient billing, physician office, preregistration, registrar, customer service, office, hiring immediately, #rpo, #9.20.21ExcelaPARoles

 

Recommended Skills

  • Measles
  • Tetanus
  • Diphtheria
  • Authorization (Medical)
  • Scheduling
  • Implantable Cardioverter Defibrillator
Apply to this job.
Think you're the perfect candidate?

Help us improve CareerBuilder by providing feedback about this job:

Job ID: 2006701

CareerBuilder TIP

For your privacy and protection, when applying to a job online, never give your social security number to a prospective employer, provide credit card or bank account information, or perform any sort of monetary transaction. Learn more.

By applying to a job using CareerBuilder you are agreeing to comply with and be subject to the CareerBuilder Terms and Conditions for use of our website. To use our website, you must agree with the Terms and Conditions and both meet and comply with their provisions.