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  • Bedford, MA 01730

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Call Center Rep - Member Referral

MultiPlan • Bedford, MA

Posted 24 days ago

Job Snapshot

Healthcare - Health Services, Insurance
Customer Service

Job Description

Imagine a workplace that encourages you to interpret, innovate and inspire. Our employees do just that by helping healthcare payers manage the cost of care, improve competitiveness and inspire positive change. You can be part of an established company that helps our customers thrive by interpreting our client's needs and tailoring innovative cost management solutions.

We are MultiPlan and we are where bright people come to shine. You can shine with us in our Customer Service Representative position by assisting callers in an engaging and professional manner.

This is a part-time (28.75 hours per week) position. The hours for this position are 10:15 am to 4:00 pm CT (11:15 am to 5:00 pm ET) Monday through Friday. Find more information on what it's like to be a MultiPlan employee on our Careers page at We will provide you with an excellent paid classroom training program as well as continuous on the job coaching and mentoring. The training class is 40 hours for one week; 8:00 am to 4:30 pm CT (9:00 am to 5:30 pm ET). We also have advancement and growth opportunities available to employees.

Primary Responsibilities

  • Assist callers by confirming the appropriate Provider demographic information in our systems.

  • Document data integrity, access/availability cases within the tracking system per department guidelines.

  • Meet our quality, customer service, productivity and service level performance standards on a consistent basis.

Job Requirements

Required Qualifications 

  • 1+ year of customer service experience in an office setting

  • Minimum high school diploma or GED

  • Ability to use multiple systems and dual monitors for research and documentation.

Preferred Qualifications 

  • Call center or telephone experience in a similar environment or industry

  • Previous experience in healthcare or medical insurance

MultiPlan offers a benefit package for part-time employees which includes holiday pay, paid time off, wellness program and 401(k) with company match and discretionary profit sharing. 

If you like to make a positive difference in others' lives by providing quality service to customers and want to work for a company that values their employees with excellent benefits and recognition, this job is for you. Apply today to take the first step towards joining our team of bright and highly-qualified associates.

As an Equal Opportunity Employer, the Company will provide equal consideration to all employees and job candidates without regard to sex, age, race, marital status, sexual orientation, religion, national origin, citizenship status, physical or mental disability, political affiliation, service in the Armed Forces of the United States, or any other characteristic protected by federal, state, or local law.
Job ID: 7063
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