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Tenant Services Coordinator

JLL Fairfax Full-Time
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The Tenant Service Coordinator will ensure organizational excellence at a property by providing administrative support to the Property Manager, real estate and on-site property teams.  Maintain positive relations between building tenants.


The Tenant Service Coordinator job responsibilities are as follows:


•     Provides direct administrative support to Director, Operations (Account Manager), Chief Engineer (CE) and tenants as needed

•     Serves as the main point of contact (POC) for service requests from tenants

•     Entry of tenant service requests into work order system

•     Ensures that 100% of the Certificate of Insurance (COI) for tenants and contractors are accurate and in compliance with standards

•     Responsible for the overall cleanliness of the reception, lobby, and applicable work area

•     Assists in management audits and prepares all files and records in preparation for the audit

•     Prepare and send all in and outgoing mail and packages

•     Internal and external correspondence

•     Create, maintain, review, purge and forward files to appropriate storage location in accordance with company record retention policy

•     Update and file all documents for vendors and customers and ensure that contract and lease administration files are accurate and up to date

•     Maintain and update employee, clients and customer contact databases

•     Organize departmental meeting and travel arrangements

•     Enforces compliance with insurance requirements among tenants, contractors, vendors and suppliers. Documents incidents of potential liability to property and equipment and forwards information to appropriate risk management personnel. 

•     Manages the new tenant welcome and orientation program

•     Revises and distributes updated property manuals (as needed) within the portfolio with the assistance of the property team members. Property manuals include, but are not limited to the Tenant Handbook, Team Handbook, Hazard Communication Program, Building and Tenant Emergency Response Manuals, Space Utilization Guide and Lease Summary Book

•     Ad hoc administrative requests


•     Process all aspects of accounts receivable

•     Obtain completed W-9 forms from all vendors

•     Initiates cost reduction programs relative to office supplies, equipment and furnishings and maintain such

•     Negotiates office equipment leases and maintenance agreements while ensuring technological advancement of support systems fall within budget guidelines

•     Coordinates timely repair and maintenance of office equipment

•     Tracks budget line items relating to administrative account purchases and resolves negative variances relative to budget

•     Prepare manual adjustment forms for all miscellaneous tenant service requests and ensure they are processed correctly on a monthly basis

•     Ensure engineers take monthly readings from electric meters for tenants that have supplemental units.

•     Enter data on tracking spreadsheet, calculate what is owed, bill the tenants, and add charges to monthly manual adjustment forms

•     Prepare invoices to be billed back to clients and send out accordingly for payment. Copies of invoices must be sent to JLL corporate

 Education and Experience

•     High school diploma required

•     BA/BS, preferred

•     2-3 years’ Property Management experience

•     Commercial real estate experience a plus

•     Healthcare experience a plus

Knowledge, Skills and Abilities

•     Advanced oral and written communication skills

•     Ability to speak effectively before small groups of tenants or employees

•     Ability to read and interpret documents such as safety rules, operating and maintenance instructions for office equipment, and procedure manuals

•     Strong organizational skills

•     Self-starter, able to manage multiple projects simultaneously and under pressure

•     Develop effective and constructive solutions to challenges and obstacles

•     Ability to work efficiently autonomously or as a member of the team

•     Be a team player, dealing effectively with coworkers and internal clients at all levels and in multiple JLL disciplines

•     Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages

•     Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists

•     Ability to work, on occasion, flexible hours which may exceed 8 hours in a day, 5 days in a week or 40 hours in a week

•     Can effectively cope with change, can shift gears comfortably, can decide and act without having the total picture, and can comfortably handle risk and uncertainty

•     Strong attention to detail

•     Proficient knowledge of Microsoft Office Suite

•     Capability of developing proficient knowledge of other standard software programs or piece of technology identified as standard for JLL or the client

•     Knowledge of Property Management software is preferred


In compliance with the American’s with Disabilities Act (ADA), the Tenant Service Coordinator’s responsibilities are such that in order to perform the required work in a safe and satisfactory manner, the following minimum physical requirements apply:

•     Is regularly required to sit for long periods of time

•     Ability to walk long distances throughout the day

  • The employee frequently is required to stand, walk, reach with hands and arms, stoop, kneel, crouch or crawl

•     Reading Video Display Terminals, order forms and other written documents

•     Lifting a minimum of thirty-five (35) pounds

•     Using and accessing stairwells during emergencies

•     Using keyboards for typing and computer input

•     Hearing, speaking and answering the office telephone system

•     Reasonable accommodations may be made to enable individuals with disability the ability to perform the essential functions


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Tenant Services Coordinator
Estimated Salary: $91K
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About JLL

JLL (NYSE: JLL) is a professional services and investment
management firm offering specialized real estate services to clients seeking
increased value by owning, occupying and investing in real estate. A Fortune
500 company with annual fee revenue of $5.2 billion and gross revenue of $6.0
billion, JLL has more than 280 corporate offices, operates in more than 80
countries and has a global workforce of more than 60,000. On behalf of its
clients, the firm provides management and real estate outsourcing services for
a property portfolio of 4.0 billion square feet, or 372 million square meters,
and completed $138 billion in sales, acquisitions and finance transactions in
2015. Its investment management business, LaSalle Investment Management, has $59.1
billion of real estate assets under management. JLL is the brand name, and a
registered trademark, of Jones Lang LaSalle Incorporated. For further
information, visit

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