Assists in performing standard, moderately complex processing and quality tasks in support of outsourced services within a specific industry and functional area. Demonstrates knowledge and skill in assigned work processes and may serve as an informal resource for team members with less experience.
Understands the business of the client and applies knowledge to support best practice procedures and continuous process improvement. Reviews, recommends and implements modifications to procedures and workflow as necessary to ensure efficient and effective processing of transactions.
Assists in performing analyses and reports findings. Interprets, audits and reconciles reports for accuracy or completeness. Maintains log records of pertinent data and provides periodic status reports. Prepares standard reports for management and clients.
Assists in researching problems and follows up with the client regarding resolution. Interfaces with management and clients to resolve issues.
Assists in handling company confidential data according to policy and guidelines. Adheres to existing security policies and procedures.
High school diploma or G.E.D.
Four or more years of experience with business process service delivery and improvement, preferably in an outsourcing environment
Experience working with client company product and/or services
Experience working with client company industry and/or functional area
Experience working with business solutions software
Good communication skills
Good personal computer and business solutions software skills
Organization skills to balance and prioritize work
Problem solving skills
Ability to multi-task
Ability to work independently and as part of a team
Customer Service Representative - Must live within 50 miles of Boise, ID
Learning & Development Delivery Specialist III
Apply to this job.
Think you're the perfect candidate?
Help us improve CareerBuilder by providing feedback about this job:
Report this Job
Once a job has been reported, we will investigate it further. If you require a response, submit your question or concern to ourTrust and Site Security Team
Job ID: 57006544
privacy and protection,
when applying to a job online, never give your social security number to a prospective employer, provide credit card or bank account information, or perform any sort of monetary transaction.Learn more.
By applying to a job using CareerBuilder you are agreeing to comply with and be subject to the CareerBuilder
Terms and Conditions
for use of our website. To use our website, you must agree with the
Terms and Conditions
and both meet and comply with their provisions.