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Customer Service Representative at Bartech Group

Customer Service Representative

Bartech Group Oldsmar, FL Contractor
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Job Description

If you are an experienced Customer Service Representative looking for a position with a leading company, Bartech can help! We are a leading staffing firm and our clients include some over the nation’s biggest companies. Our client has a need for a Customer Service Representative. This is a contract position; however it is not uncommon for assignments to transition into permanent positions with our client companies. If you have the background we are looking for, and you are interested in an opportunity to get your foot in the door with leading company, we want to talk with you!

Customer Service Representative        

Job Responsibilities                                              

Your specific duties as a Customer Service Representative will include:      

  • Compensation (Range): / hour:$16.00 hr.
  • Provide product knowledge and account support to customers, internal and external, in a courteous and proactive manner.
  • Responsibilities & Accountabilities: (Other duties may be assigned)
  • Customer Service Rep - Ensures that customers have a professional and knowledgeable experience in working with Gasco Affiliates through providing proactive product and service support while maintaining accurate account information.
  • Read and understand procedures and instructions on customer service processes.
  • Answer calls promptly and courteously.
  • Respond to customer correspondences in a timely manner.
  • Communicate with the customer in order to determine requirements and expectations.
  • Recommend specific products and solutions.
  • Enter orders into current order management system that are received via email, fax, online.
  • Generate new and repeat sales by providing product and technical information in a timely manner.
  • Recommend alternate products based on cost, availability or specifications determinate of customer requirements.
  • Present price, credit and terms in accordance with standard procedures and pricing per customer / distributor.
  • Accurately process customer transactions.
  • Increase sales and average order size by means of cross-selling, up-selling, and add-on sales and offering promotional sales items.
  • Educate customers about terminology, features and benefits of products in order to improve product related sales and customer satisfaction.
  • Monitor scheduled shipment dates to ensure timely delivery and expedite as needed.
  • Contact customers following sales to ensure ongoing customer satisfaction and resolve any complaint.
  • Train new customer service / sales employees.
  • Manage assigned distributor accounts.
  • Other duties as assigned by management.

Customer Service Representative

Job Requirements

As a Customer Service Representative you must represent our company well by being responsible, punctual and motivated to go above and beyond the call of duty. You must also be highly detail-oriented and organized with excellent analytic and problem-solving abilities. It is also important that you display excellent verbal and written communication and interpersonal skills.

  • Strong attention to detail.
  • Proficiency in using personal computer, data entry terminal and other common office equipment and software.
  • Education: High School diploma or equivalent
  • Experience: At least 2 years' experience in internal or external customer service or customer service related administration
  • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Customer Service Representative

Benefits

As a Customer Service Representative with Bartech, you will be working through an established and respected staffing organization with 41 years of serving as a trusted partner to our client companies. We are dedicated to providing our talent with personal, responsive attention, and will assign an employee care representative to answer any questions or concerns that you might have. Depending upon the client, the assignment and your performance, you can find potential opportunities for direct employment. Your hard work and professional dedication will be rewarded with competitive compensation, including benefits.

Available benefits for Customer Service Representative Position may include (but are not limited to):

  • Exceptional medical, dental, and vision
  • 401(k)

Make the most of your experience!

Apply now!

 Applicant must be eligible to work in the US for immediate opening.

 

Recommended skills

Attention To Detail
Selling Techniques
Distributors
Customer Satisfaction
Customer Service
Interpersonal Skills
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Job ID: BHJOB4449_203952

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