ITS ConGlobal is the industry-leading provider of intermodal rail terminal services, auto loading and unloading and container depot services. We take pride in consistently delivering superior and reliable service, a broad scope of services and an exemplary safety record. We’re currently seeking a Customer Service Representative.
The CSR's primary role is creating and fostering a strong relationship between ITSC and our Customers.
Customer Service Representative
- Maintains accurate records of customers’ equipment inventory and relevant activities
- Develops and maintain effective, professional communications with customers
- Maintains accurate records of all inbound and outbound equipment
- Inputs repair estimates for Owner of equipment
- Obtains requisite approvals from Leasers and/or Owners
- Schedules equipment surveys
- Adjusts repair estimates per instructions from surveyor/owner/leaser
- Updates TEC when equipment is repaired
- Prepares billing paperwork for repaired units daily
- Responsible for monthly storage and handling billing reports
- Coordinates scheduling of on-hires with yard supervisor
- Works with shop supervisor to prioritize equipment repair
- Updates TEC system with sales equipment repairs and movement
This is an exciting time at ITS and we’re growing our team! We offer full-time employees the following; career growth, competitive compensation, benefits, 401K & vacation.
- Must have a high school diploma or equivalent education
- Should be computer literate familiar with Microsoft software
- Energetic and customer driven
- Good organizational skills
- Effective verbal and written communications
- Courteous customer communication skills
- Must have a valid driver’s license
- Consistently exhibits satisfactorily levels of performance
- Hours are Monday-Friday 7am-5pm
All qualified applicants will be given equal consideration regardless of race, age, sex, disability, sexual orientation, gender identity, marital status, color, religion, protected veteran status or national origin.
- Computer Literacy
- Customer Communications Management