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  • Bellevue, WA 98004

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Franchise Manager

Coca-Cola North America Group • Bellevue, WA

Posted 19 days ago

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Job Description

Job ID: R-11715

Position Overview:The Franchise Manager serves as the primary point of contact representing the total region portfolio and will be accountable for the assigned geographic area. The FM will steward the development of the beverage brands of The Coca-Cola Company with primary accountability of growing revenue, volume, share and transactions through:

1. Business Plan Stewardship
2. Capability Building
3. Channel Strategy and Execution
3. Commercial/Customer Alignment
4. Relationship and Contractual Management

Function Specific Activities:

Position Description:

Business Plan Stewardship

  • Weekly/monthly performance management stewardship; revenue, volume, share, transaction metrics.
  • Monitors performance versus execution objectives, re-plans as necessary and provides feedback to key stakeholders.
  • Stewards commercial strategy and plans with Franchise owners for local market execution (i.e., Sparkling Soft Drink IC - Immediate Consumption recruitment strategy)
  • Responsible for collaborating on the contingency plan to deliver ABP (Annual Business Plan) performance in channels to include revenue, volume, share, net outlets, SOVI (share of visual inventory), and pricing within a Business Unit.

Capability Building

  • Standardizes common approach to capability building based on bottler segmentation
  • Assesses local Bottler commercial capabilities against established commercial strategies and objectives using the core measures within the Global Commercial Leadership Diagnostic Analysis Model; identifying gaps and develops action plans to improve capabilities
  • Coordinates training/development enables more effective processes, scorecards and business routines to achieve the annual business plan.

Channel Strategy and Execution

  • Work with franchise commercial manager to steward the planning process that is in place bi-monthly, ensuring all customer plans are included. 
  • Be the Subject Matter Expert for Large Store, Small Store and FSOP (Food Services on Premise) Channel Plans and work with respective Directors and their sales teams at bottler to execute the plan.  Participate in all channel planning routines from Atlanta.
  • Provides Bottler performance feedback to Franchise Leadership “serving as voice of the market” for GLCC (Global Customer and Commercial Leadership)
  • Monitors market conditions and reports competitive activity to management, Bottler and local associates in order to understand program effectiveness and any implementation barriers.

Commercial/Customer Alignment

  • Work with Commercial Manager to support the development of commercial stewardship bi-monthly planning stewardship
  • Ensure all National Retail, National Foodservice and Regional CCNA (Coca-Cola North America call point) customer plans are communicated within planning process to ensure end to end execution.
  • Manages discretionary budgets related to CCNA support for execution in the market as well as Cold Drink Equipment

Relationship and Agreements

  • Understands bottling contract and National Supply Chain agreements
  • Ensure connection to CCT leads from bottler for all governance stewardship
  • Understand governance agreement and how governance routines work
  • Lead RCLB (Region Customer Leadership Board) Meeting

Position Requirements:          


Minimum Required:

  • Bachelor's Degree
  • MBA Preferred


Minimum Required:

  • Minimum 5 - 10 years' experience


Minimum Required:

  • Annual Business Planning
  • Forecasting
  • Customer and Distributor Management

Franchise Capabilities:          

  • System Alignment
  • Collaborating for Value,
  • Influencing Key Stakeholders
  • Shared Metrics

Commercial Capabilities

  • Picture of Success
  • Performance Scorecard

Job Requirements:

Years of Experience:

Leadership Behaviors:

  • DRIVE INNOVATION: Generate new or unique solutions and embrace new ideas that help sustain our business(encompassing everything from continuous improvement to new product and package innovation). 
  • COLLABORATE WITH SYSTEM, CUSTOMERS, AND OTHER STAKEHOLDERS: Develop and leverage relationships with stakeholders to approximately stretch and impact the System (Company and Bottler).
  • ACT LIKE AN OWNER: Deliver results, creating value for our Brands, our System, our customers, and key stakeholders. 
  • INSPIRE OTHERS: Inspire people to deliver our mission and 2020 Vision, demonstrate passion for the business and give people a reason to believe anything is possible. 
  • DEVELOP SELF AND OTHERS: Develop self and support others' development to achieve full potential. 

Growth Behaviors:

  • GROWTH MINDSET: Demonstrates curiosity. Welcomes failure as a learning opportunity.
  • SMART RISK: Makes bold decisions/recommendations.
  • EXTERNALLY FOCUSED: Understands the upstream and downstream implications of his/her work. Tracks and shares external trends, best practices or ideas.
  • PERFORMANCE DRIVEN AND ACCOUNTABLE: Has high performance standards. Outperforms her/his peers.
  • FAST/AGILE: Removes barriers to move faster. Experiments and adapts. Thrives under pressure and fast pace.
  • EMPOWERED: Brings solutions instead of problems. Challenges the status quo. Has the courage to take an unpopular stance.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class.
Job ID: R-11715_d1
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