Hotel Front Office Supervisor

Choice Hotels International, Inc (NYSE:CHH) is one of the largest lodging franchisors in the world. A challenger in the upscale segment and a leader in midscale and extended stay, Choicehas more than 7,400 hotels, representing over 625,000 rooms, in 45 countries and territories. A diverse portfolio of 22 brands that run the gamut from full-service upper upscale properties to midscale, extended stay and economy enables Choiceto meet travelers' needs in more places and for more occasions while driving more value for franchise owners and shareholders. The award-winning Choice Privilegesloyalty program and co-brand credit card options provide members with a fast and easy way to earn reward nights and personalized perks. For more information, visitwww.choicehotels.com.

The ability to model Choice's Cultural Values: Welcome and Respect Everyone, Be Bold, Be Quick, Listen, Be Curious and Show Integrity are key to our success in inspiring Loyalty, Growth, and the Hospitality Spirit.

Our managed hotels portfolio includes Radisson Blu, Radisson, Radisson Red, Park Plaza, and Country Inn & Suites by Radisson.

Country Inn & Suites by Radisson, Seattle-Bothell

19333 North Creek Parkway

Bothell, WA 98011

The Country Inn & Suites by Radisson is seeking an experienced Front Desk Supervisor for afternoon/evening shifts.

Front Desk Supervisors are an essential part of our Front Office. In addition to processing daily Guest Service Representative tasks, Front Desk Supervisors also assist the Front Office Manager by implementing and supporting systems and procedures that maximize the consistency, speed, and passion of the front desk team. Compensation starts at $20.00 (hourly) plus operational incentives.

Benefits

$27.00 an hou

Paid time off (after 90 days)
Health benefits package (access after 30 days)
401k + 100% matching up to 5% contribution
Free parking
Employee discounts across US, Canada, and Latin America

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Assists in the development and implementation of business strategies for the hotel which are aligned with Country Inn & Suites' overall mission, vision values and strategies

Develops and implements strategies for front office that support achievement of the hotel's goals
Monitors status regularly and adjusts strategies as appropriate

Manages the operation of the front office and related areas

Creates the first impression by supervising front office areasand general guest experience
Develops and implements processes and procedures for assigned departments which support achievement of service and financial goals
Monitors achievement of budget and takes corrective steps as appropriate
Prepares and analyzes reports in order to develop an informative database for decision making and to communicate upcoming business throughout the hotel
Analyzes business forecasts and maximizes productivity by adjusting schedules accordingly
Ensures front desk handles billing and cash in accordance with hotel's standards
Plans and coordinates hotel housing activities by working closely with Sales, Catering, Housekeeping and other departments
Ensures front office is in compliance with all hotel policy and procedures

Develops and implements strategies and practices which support employee engagement

Recruits and selects qualified candidates
Provides employees with the orientation and training needed to understand expectations and perform job responsibilities
Communicates performance expectations and provides employees with on-going feedback
Provides employees with coaching and counseling as needed to achieve performance objectives and reach their fullest potential

Aligns with our "Yes I Can" service standards to build and reinforce skills that create a lasting service culture that provides lasting memorable moments

Gives personal attention, takes personal responsibility and uses teamwork when providing guest service
Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems
Provides genuine hospitality and teamwork on an ongoing basis
Assumes the responsibility to notice when the guest is not satisfied and works to resolve
Performs other duties required to provide the service brand behavior and genuine hospitality

REQUIREMENTS:

Minimum one to three years front office experience
Minimum one year hotel experience
Strong knowledge of Opera PMS preferred
Valid California driver's license and clean driving record to operate hotel Van/Shuttle
High school diploma required, bachelor's degree preferred
Strong computer systems skills including; reservations and reporting systems
Strong financial acumen
Excellent communication skills, ability to influence situations
Able to collaborate effectively with other hotel employees and managers to ensure teamwork
Strong Microsoft Office suite and reporting system skills
Ability to work a flexible schedule

PHYSICAL DEMANDS

Ability to stand for extended periods of time
Ability to occasionally lift, carry, push or pull up to 50 pounds with assistance
Good manual dexterity for the use of common office equipment

Ability to model Choice's Cultural Values: Welcome and Respect Everyone, Be Bold, Be Quick, Listen, Be Curious and Show Integrity are key to our success in inspiring Loyalty, Growth, and the Hospitality Spirit.

Choice Hotels International is an equal opportunity employer and affirmative action employer. Employment practices and decisions are not influenced by an applicant's race, color, religion, sex, national origin, age, sexual orientation, gender identity or express, disability veteran status, genetic information or any other characteristic protected by law.

In compliance with the Immigration Reform and Control Act of 1986, this offer of employment is conditional upon your presenting documents verifying your identity and legal authorization to work in the United States. All offers of employment are conditional upon the satisfactory completion of a background check and E-Verify.

We are an equal opportunity and affirmative action employer and make employment decisions without regard to age, race, religion, national origin, gender, disability, veteran status, genetic information, sexual orientation and gender identity or any other protected class.