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Customer Service Associate II

Integrated Resources, Inc Mokena, IL Contractor
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Part Time: M-F 8am to 1-2pm. 25-30 hours a week. Possibly more over time.
JOB SUMMARY:
The Customer Service Representative for brand of products will be responsible for direct phone-based customer interaction to answer and resolve a wide variety of inquiries within the medical product environments.

ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Responsible for interfacing with customers, company sales and/or service representatives
- Rely on experience and judgment to handle a wide variety of pre-sales and post-sales service functions
- Provide front line technical support on products via phone to patients, physicians and other staff
- Properly identify order types for correct billing and consult on any issues with internal and remote billing teams
- Quickly and accurately identify and assess individual physician and customer needs and take appropriate action to satisfy those needs
- Utilizes multiple systems and problem solving skills to attempt to resolve the issue on the call
- Establish rapport over the phone quickly, and remain positive and upbeat
- Work closely with Contract Administrator to fulfill contract request
- Use systems to process new accounts, track, route and retrieve information
- Provide customer support with special requests and assist various departments, as needed
- Responsible for all shipping-related activities and verification for rental agreements and returned items
- Responsible for ?after hours phone/laptop? that will include occasional weekends
- Other duties or projects as assigned
 

Recommended skills

Client Rapport
Customer Interaction Management
Customer Support
Technical Support
Complex Problem Solving
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Job ID: 20-00536

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