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Desktop Support Analyst

Apex Systems Milwaukee Contractor
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Apex Systems has an opening with our client in Downtown Milwaukee for an IT Support Analyst. If interested, please send your resume to Email blocked - click to apply

This position’s primary responsibility is to provide exceptional technical support for the firm’s portfolio managers, Investment Teams, operational staff, and executives who are located in, or travel through, the Milwaukee offices. In addition to supporting the day-to-day technology needs of each of the offices, this position is critical to achieving a key Artisan principle: ensuring that our portfolio managers and their teams experience an environment in which they can thrive.


In addition, this person will act as a trusted liaison with the greater technology organization, providing pro-active ideas and resolutions for the staff and offices supported. Demonstrated thought leadership and effective collaboration across the IT department may lead to expanded IT operational and leadership responsibilities.


Responsibilities:
-  Develop and maintain a sense of ownership as it relates to the effective use of technology among the primary offices
-  Provide an exceptional level of support for each office through a high degree of flexibility and contextual understanding
-  Possess the aptitude and determination to go “above and beyond” in support of the most senior value creators
-  Creatively and consistently work with engineering and support teams to ensure that tested and approved technologies and processes are professionally implemented
-  Initiate, monitor, and respond to help desk tickets for primary clients and clients from all locations as needed and when available
-  Organize and execute in an opportunistic environment with effective decision-making based on incomplete information
-  Keep current with the latest technologies and best practices with regards to IT support and operations
Qualifications:
-  Demonstrated 2-4+  years of experience in providing exceptional hands-on executive support with a variety of end-user devices such as Microsoft desktops and laptops, smartphones, Apple devices, printers, etc.
-  Demonstrated experience in making seemingly complex technologies feel simple and thereby developing a trust that extends through the IT organization
-  Strong work ethic and the ability to prioritize multiple responsibilities while meeting demanding deadlines
-  Demonstrated ability to develop, document, and communicate support focused processes in collaboration with other technology teams
-  Outstanding and effective interpersonal, communication and leadership skills.
-  Previous Financial Services experience desired. Experience with Bloomberg,  FactSet, and/or other Investment tools a plus.
-  Self-starter; ability to work independently
-  Previous personnel management experiences a definite plus
-  Experience with a help desk ticketing system
-  Microsoft certifications a plus
-  Computer Science, Engineering, or related college degree preferred

EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at 844-463-6178

 

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Job ID: 993698

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WHAT WE DO:

Apex Systems is a division of the 2nd largest IT staffing and services firm in North America. From consulting to staff augmentation, we connect top tech talent with great companies in all industries.

OUR CREDENTIALS: 

Apex earned Inavero’s Best of Staffing™ Client Diamond and Talent Awards for providing superior service to clients and job seekers, putting the company in the top 2 percent of all U.S. staffing agencies.

SUPPORTING OUR CONTRACT EMPLOYEES:

We take the time to understand a candidate’s talents and needs to ensure a good match with companies for contract, contract-to-hire, and direct hire positions. Each recruiter within Apex is focused on a specific skill area within infrastructure, applications, and project management. This focused discipline enables our local recruiters to work directly with our candidate’s and focus their talent on the right position at the right time.

WHO OUR CUSTOMERS ARE: 

We serve Fortune 500, mid-market, and emerging companies from a wide variety of industries, including communications, energy, financial services, government services, healthcare, technology, and utilities. 

WHERE WE ARE: 

Apex has branches in over 70 locations across the U.S. and Canada and more than 1,000 employees dedicated to supporting the needs of our clients and contract team members. Visit www.apexsystems.com to find a local branch or connect with an Account Manager or Recruiter.

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