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Network Support Technician Level 3 at Base-2 Solutions, LLC

Network Support Technician Level 3

Base-2 Solutions, LLC Tampa, FL Full-Time
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Required Security Clearance: Top Secret/SCI

8570 Category Requirement: IAT Level II

8570 Specialist Requirement: None

Travel: None

Potential for Teleworking: No

Schedule: Full Time

City: Tampa

State/Territory: Florida

Job Responsibilities

  • Analyzes, administers and maintains voice, video, and/or data communications networks.
  • Manages the usage and performance of voice, video and/or data communications networks.
  • Maintains network security and ensures compliance with security policies and procedures.
  • Participates in the development and implementation of network-related procedures and standards.
  • Participates in and may lead aspects of major network installations and upgrades.
  • Ability to collaborate with similar network engineers across the globe troubleshooting network operational issues.
  • Develops and implements testing strategies and document results.
  • Provides advice and training to end-users.
  • Troubleshoots and resolves complex network problems while meeting service level agreements with customer.
  • May provide work leadership or training to less-experienced network personnel.
  • Maintains current knowledge of relevant hardware and software applications as assigned.
  • Analyze network logs and perform debugging of network system issues.
  • Interfaces with vendors to ensure appropriate resolution during network outages or periods of reduced performance.
  • Participates in special projects as required.

Job Skills Required

  • Must possess and maintain a TS/SCI Security Clearance.
  • Must have and maintain a DoD 8570 approved IAT II level certification.
  • Must have and maintain at least one CCNA, CCNP, CCIE, JNCIS-ENT, JNCIP-ENT or similar network certification to maintain DoD 8570 computing environment requirement.
  • 3+ years of Cisco or Juniper network experience, certifications preferred CCNP, or higher.
  • Knowledge of the principles, methods, and techniques used in network administration and support.
  • Knowledge of routers, switches, patch panels, network cabling, and other network related hardware.
  • Working knowledge of network technologies and protocols including Trunking, VTP, Layer 2 & 3 Port-channels, Spanning-Tree, Port-Security, HSRP, EIGRP, OSPF, BGP, VRF’s, and MPLS.
  • Knowledge of Hierarchical Network, Leaf-Spin, and Multi-layer network design for troubleshooting.
  • Knowledge to perform packet capture analysis and troubleshooting performance issues.
  • Working knowledge of desktop operating systems and applications for troubleshooting.
  • Knowledge of network monitoring using SNMP protocol and system logging.

Desired Job Skills

  • Experience working with government and military defense.
  • Knowledge of Cisco Voice and Conferencing technologies preferred.
  • Knowledge of ISIS routing and multicast routing.
  • Working experience with trouble ticketing systems like ServiceNow.
  • Experience using Microsoft SharePoint for knowledge management.
  • Knowledge of Splunk, Wireshark, Microfocus NA & NNMi, or Netscout is useful, but not mandatory.
  • Experience with crypto logical devices like: KG-350, KG-175G, KG-175X, but not mandatory.
  • Knowledge of Software Defined Networks (SDN) management technologies like Netconf, Restconf, and Yang.
  • Some basic knowledge of programming languages like Python and experience with Linux operating systems would be a plus.

Skills and Task

  • Researches and evaluates new concepts and processes to improve performance.
  • Analyzes cross-functional problem sets, identifies root causes and resolves issues.
  • Assists more junior level technicians, specialists, and managers in their activities.
  • Can perform all tasks of lower level technicians, specialists, and/or managers.

Leadership Management

  • Works individually, actively participates on integrated teams, and leads multiple tasks, projects or teams.
  • Oversees and monitors performance, and when required, takes steps to resolve issues.

Guidance

  • Directs multiple teams through to project completion.
  • Provides guidance and direction to lower level technicians, specialists, and managers.

Training and Certifications

  • DoD 8570 compliance or information assurance certification commensurate with technical objectives and services required within the task order.
  • Applicable software or hardware training and certifications commensurate with the technical objectives, services required and IT environment specified within the task order.

Education and Experience

  • High School Diploma + 9 years
  • Associate's Degree + 7 years
  • Bachelor's Degree + 5 years
  • Master's Degree + 3 years
  • PhD + 0 years
 

Recommended skills

Border Gateway Protocol
Spanning Tree Protocols
Hot Standby Router Protocol
Enhanced Interior Gateway Routing Protocols
Trunking
Open Shortest Path First
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