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  • Ridgeland, MS

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Call Center Associate Part-Time

Conduent, Inc. • Ridgeland, MS

Posted 1 month ago

Job Snapshot

Full-Time
Degree - High School
Other Great Industries
Customer Service

Job Description



Overview

As a team member in our Customer Care business, you’ll focus on building trust with our clients. Depending on your role, you could be helping customers directly through voice and chat, training tomorrow’s leaders, or leading the way to ensure our centers run more smoothly. At Conduent, we give our employees the opportunity to further develop their interpersonal communication skills and push boundaries of collaborative thinking.

  • Full Time
  • Entry Level Customer Service
  • Benefits Included


Success Profile

What will make you successful at Conduent?
Check out the traits we’re looking for and see if you have the right mix.

  • Communicator 9
  • Problem-Solver 9
  • Personable 8
  • Compassionate 7
  • Multi-Tasker 6
  • Creative 5
Traits are on a scale of 1 to 10

Addtional Traits

  • Trustworthy
  • Collaborative
  • Consistent
  • Efficient
  • Independent
  • Organized
  • Team Player


Rewards

  • Healthcare
  • Conduent is proud to offer comprehensive and competitive benefits that reflect the value of our employees. Benefits will differ by country, please contact your recruiter for details specific to your location.

  • Varying Schedules
  • Collaboration
  • Department learning opportunities and company-wide digital knowledge share.

  • Company Discounts
  • Professional Development
  • Conduent offers programs to help advance the careers of our employees.



Responsibilities

Description
Conduent is the world's largest provider of diversified business process services with leading capabilities in transaction processing, automation, analytics and constituent experience. We work with both government and commercial customers in assisting them to deliver quality services to the people they serve.

We manage interactions with patients and the insured for a significant portion of the U.S. healthcare industry. We are the customer interface for large segments of the technology industry and the operational and processing partner of choice for public transportation systems around the world.

Whether it's digital payments, claims processing, benefit administration, automated tolling, customer care or distributed learning - Conduent manages and modernizes these interactions to create value for both our clients and their constituents. Learn more at www.conduent.com.

This position pays $11.50 per hour during Training and then will go to a performance based compensation program
Part –Time (max 28 hours )Days/Hours – Monday – Friday; shifts can be 10:00am – 4:00pm or 9:00am -3:00pm
The incumbent will answer inbound calls from Providers and members while using Dual Monitors
Agent will assist with Provider enrollment applications such as
  • providing guidelines of submitting enrollment applications.
  • Advise of claim payment and denials
  • Advise of coverage of medications and procedure codes
  • Assist with enrollment application status; advise of missing or required documents needed to process enrollment.
  • Assist with processing medications.
Members
  • Advise members of active coverage
  • Locate enrolled providers for members to see for services
  • Order Medicaid ID cards and 1095-B form
  • Advise of remaining office visits and monthly Prescriptions
Skills and Experience
  • HS Diploma or GED required
  • Customer Service Experience or call center experience required
  • Proficiency using a computer


Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the 'Submit' button at the bottom of the form. For those using Google Chrome or Mozilla Firefox please download the form first: click here to access or download the form.

Job ID: 19011864
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