Guaranteed $12.50 per hour base pay + performance bonus. Our top agents earn over $14 per hour!
As an Inbound Call Center Customer Service Representative, you'll interact with cell phone customers to answer questions regarding their account. You just need to enjoy building connections with and helping customers! In addition to your base pay we reward performance and quality with an extra $0.50 to $1.50 per hour. This team also offers nearly unlimited overtime opportunities where you can earn extra money per hour.
Afni is a leading global customer service provider that's been around for more than 80 years. We have a fun and inclusive team in Opelika where you can make friends, do meaningful work and grow your career -- we love to promote from within!
What You'll Do
* All customer inquiries are inbound only.
* We don't make outbound cold calls or do telemarketing.
* Enjoy engaging with and helping customers with questions about their cellular phone service.
What You'll Get
* Full time. 40 hours per week schedule with overtime opportunities.
* Job stability. We've been doing this work in Opelika for over 18 years!
* Training. We'll teach you everything you need to be great!
* Great Paid time off. You'll get 10 days during your first year, plus 7 paid holidays!
* Benefits. Medical, dental & vision insurance with premiums partly paid by the company!
* College tuition reimbursement. Up to $3,000 annually!
* Teamwork. We believe in teamwork and having fun together while we work with frequent contests and recognition events!
* Referral Program. One of the best unlimited employee referral bonus programs out there.
* Career Growth. Gain some great experience to promote to higher roles -- most of our support and leadership staff started as Sales or Service agents!
Operate Cash Register
Identify Customer Need
Resolve Customer Issue