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Technical Service Specialist at Experis

Technical Service Specialist

Experis Charlotte, NC, NC Full-Time
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Position Details:

Job Title: - Technical Support Specialist

Location: - Charlotte, NC

Job Type: - Full Time Permanent role

  • This position provides technical and application support, primarily on the phone, to system users and technicians.

Key Responsibilities:
  • Acquires and maintains technical knowledge, skills, and references, in all areas of the assigned products, to expertly install, operate, troubleshoot, and repair the equipment.
  • Provides guidance and answers to customers calling in requesting assistance in installation, operation, troubleshooting, and repairing assigned products.
  • Responds to client inquiries concerning systems operation and diagnoses system hardware, software, and operator problems
  • Recommends or performs minor remedial actions to correct problems
  • Provides updates, status, and completion information to manager, problem request tracking system, and/or users, via voice mail, e-mail, or in-person communication.
  • Records all pertinent information received on product problems and complaints.
  • Serves as a resource for other departments to request technical information and assistance regarding the assigned products
  • Travels to perform service calls on problem equipment that local dental service technicians could not repair
  • Works on special projects as assigned
  • Performs other duties and assignments as requested to support the technical service function

  • High school diploma or GED required; Associates degree preferred

Years and Type of Experience:
  • Minimum of 2 years related experience
  • Must be experienced in troubleshooting computer hardware, Windows Operating Systems, and Applications and/or experience installing and troubleshooting computer networks.
  • A minimum of one year of experience troubleshooting computer hardware, Windows Operating Systems and Applications
  • One-year experience installing and troubleshooting computer networks
  • Experience in troubleshooting and servicing electromechanical equipment a plus.

Required Computer Skills:
  • Proficient in Microsoft Office products
  • Internet and Email applications
  • Contact Management systems

Key Required Skills, Knowledge, and Capabilities:
  • Demonstrated ability to deal effectively with customers and strong telephone etiquette skills required
  • Excellent problems solving skills; Experience in resolving conflicts and problem-solving, in a fast-paced environment
  • Excellent communication skills, both verbal and written
  • Proven organizational skills with the ability to prioritize and manage multiple tasks
  • Demonstrated ability to learn and apply new technology quickly
  • Ability to work in a fast-paced environment
  • Must have the ability to travel to Charlotte, NC for training

Additional Requirements:
  • Some travel may be required for assistance with installations, escalations, and other support reasons
  • Candidates must be able to lift to 50 lbs.
  • Candidates must be willing to work 40hrs per week, with varying start and end times
  • Candidates must be willing to work overtime, if required, to meet required deadlines

Recommended Skills

  • Communication
  • Computer Networks
  • Conflict Resolution
  • Contact Management Systems
  • Coordinating
  • Curiosity
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Job ID: BBBH144266

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