Position will be located in Guilford, CT
Support the care team and its patients by providing and documenting nursing care following established standards and practices.
Provide patient care and education and assist in locating and coordinating services from other providers and resources.
Serve as liaison between patients, staff and providers.
Document all patient interactions and other clinical activities accurately and in a timely manner in the electronic health record (EHR).
Demonstrate respect for patients and ProHealth staff by presenting a friendly, courteous manner at all times and maintaining patient confidentiality.
Provide attention to patients in a manner that builds confidence, trust and loyalty.
Act as a member of the care team, including preparing patients to be seen by collecting and recording(as applicable):
Chief complaint and history
Triage patients according to approved protocols and consistent with ProHealths Appointment and Scheduling Guidelines. Answer and document patient phone calls; take complete messages and route to providers as needed using the EHR
Provide and document patient care such as giving injections and performing preventive screenings
Educate patients regarding their illness or injury and provide instruction regarding self-management of their condition
Carry out standing orders (i.e., authorizing prescription refills and ordering tests) consistent with ProHealths policies and procedures
Schedule tests, treatments and follow up visits on behalf of patients. Assist patients with identifying suitable outside resources for disease management and other services; refer patients when appropriate
As appropriate, conduct outreach to patients in need of appointments or other services, to communicate test results and other information, and to follow up after appointments to be sure patients are following their plan of care
Monitor task list in order to respond to tasks in a timely manner, follow up on overdue orders and monitor status of critical referrals
Order supplies and vaccines and maintain appropriate records. Prepare and maintain equipment including sterilization
Conduct orientation of clinical support staff and provide training/coaching for staff related to clinical issues
Maintain knowledge of current coding, OSHA and CLIA regulations and ProHealth policies.
Assist care team to assure smooth office operation and delivery of excellent service through teamwork
Perform other duties as assigned
Youll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Professional education, completion of the licensed practical nursing educational program
Active unrestricted LPN licensure in CT or eligible
Basic computer knowledge and aptitude
You will be provisioned with appropriate Personal Protective Equipment (PPE) and are required to perform this role with patients and members on site, as this is an essential function of this role
Employees are required to screen for symptoms using UnitedHealth Group-approved symptom screener prior to entering the work site each day, in order to keep our work sites safe. Employees must comply with any state and local masking orders. In addition, when in a UnitedHealth Group building, employees are expected to wear a mask in areas where physical distancing cannot be attained.
Pediatric nursing experience
Experience working on an electronic health record
Prior experience in internal medicine, family medicine
1-2 years of post-licensure nursing experience
Equal Opportunity Employer/Veterans/Disabled
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The Company will consider qualified applicants with arrest and conviction records
Electronic Medical Record
Personal Protective Equipment