About this Opportunity
Application Support (EAS) provides centralized application and infrastructure
support for all critical business applications and infrastructure support.
The Application Support Engineer role will be responsible for providing
technical support of all the application. The role will be executing all
aspects of the operating procedures/runbooks within a predefined shift pattern.
This role is expected to work closely with the required development teams, our
Enterprise Infrastructure partners and our internal business clients to resolve
and escalate technical support incidents where necessary.
Unit: Information Technology
Technology group delivers secure, reliable technology solutions that enable
DTCC to be the trusted infrastructure of the global capital markets. The team
delivers high-quality information through activities that include development
of essential, building infrastructure capabilities to meet client needs and
implementing data standards and governance.
Infrastructure delivers infrastructure capabilities that emphasize the
collaboration between development and infrastructure to meet business needs.
This is done by providing technology services that are agile, timely,
cost-effective, and risk appropriate.
What You'll Do
Sound Like You?
- Support DTCC applications by
providing monitoring, application, and system support for DTCC‘s
production application services client facing environments.
- Provide 24x7 support for
event monitoring, incident triage and escalation
- Provide support to all
jurisdictions on a shift basis, handling any activity for any region
within the local time zone coverage
- Identify and implement
efficiencies and improvements to standard processes and procedures such as
automation through scripting, programming, etc.
- Contribute to projects by
executing task deliverables and ensuring permit-to-operate (PTO)
guidelines are met.
- Provide support for change
management approval, execution for DTCC’s production application services
- Client support team
engagement to assist with application related incidents, client testing
- Disaster recovery test
planning and execution - application environment review, shutdown, start,
- Access administration for
application access to DTCC's production application services
- Support management of
resources that are involved in maintaining the host operating system on
UNIX, Vmware and Windows servers as well as software subsystems such as
databases, web server software, LDAP, and security subsystems.
- Aligns risk and control
processes into day to day responsibilities to monitor and mitigate risk;
Who We Are
- Minimum of 4 years of
- Bachelor's degree preferred
- API Technologies – Google
Apigee, Rest API, JSON, JWT, OAuth
- Open source Technologies –
Casandra, Zookeeper, Postgres, PostgresSQL, OpenLDAP, Qpid
- Middleware application
administration/Support - WebSphere, Apache, Tomcat, MQ
- Platform – Red hat Linux, Windows
- Knowledge on Java
technologies, AWS cloud, Clustering, Load balancing, Autosys, SSO, SAML
With over 40 years of
experience, DTCC is the premier post-trade market infrastructure for the global
financial services industry. From our operating facilities and data centers
around the world, we automate, centralize, and standardize the processing of
financial transactions across the trade lifecycle, mitigate risk for thousands
of institutions worldwide and protect the stability of the global financial
system. We’re also leaders in the digital transformation of post-trade
processing, leveraging the latest fintech innovations to meet the evolving
needs of our clients to reduce costs and enhance efficiencies.
At DTCC we value our
clients’ interests and partner to deliver superior results with excellence and
innovation and lead with integrity. We proactively develop your potential and
invest in your career. For more information, go to [ Link removed ] - Click here to apply to Application Support Engineer* or connect with us on [ Link removed ] - Click here to apply to Application Support Engineer*, [ Link removed ] - Click here to apply to Application Support Engineer*, [ Link removed ] - Click here to apply to Application Support Engineer* and [ Link removed ] - Click here to apply to Application Support Engineer*
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