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94be3b521ce45d5d3893212134e31544

Application Support Engineer*

DTCC Jersey City, NJ Full-Time
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About this Opportunity    

Enterprise Application Support (EAS) provides centralized application and infrastructure support for all critical business applications and infrastructure support.

The Application Support Engineer role will be responsible for providing technical support of all the application. The role will be executing all aspects of the operating procedures/runbooks within a predefined shift pattern. This role is expected to work closely with the required development teams, our Enterprise Infrastructure partners and our internal business clients to resolve and escalate technical support incidents where necessary.

 

Business Unit: Information Technology

 

The Information Technology group delivers secure, reliable technology solutions that enable DTCC to be the trusted infrastructure of the global capital markets. The team delivers high-quality information through activities that include development of essential, building infrastructure capabilities to meet client needs and implementing data standards and governance.

 

Department: Enterprise Infrastructure

Enterprise Infrastructure delivers infrastructure capabilities that emphasize the collaboration between development and infrastructure to meet business needs. This is done by providing technology services that are agile, timely, cost-effective, and risk appropriate.

  What You'll Do
  • Support DTCC applications by providing monitoring, application, and system support for DTCC‘s production application services client facing environments.
  • Provide 24x7 support for event monitoring, incident triage and escalation
  • Provide support to all jurisdictions on a shift basis, handling any activity for any region within the local time zone coverage
  • Identify and implement efficiencies and improvements to standard processes and procedures such as automation through scripting, programming, etc.
  • Contribute to projects by executing task deliverables and ensuring permit-to-operate (PTO) guidelines are met.
  • Provide support for change management approval, execution for DTCC’s production application services
  • Client support team engagement to assist with application related incidents, client testing and integrations
  • Disaster recovery test planning and execution - application environment review, shutdown, start, verification, troubleshooting
  • Access administration for application access to DTCC's production application services
  • Support management of resources that are involved in maintaining the host operating system on UNIX, Vmware and Windows servers as well as software subsystems such as databases, web server software, LDAP, and security subsystems.
  • Aligns risk and control processes into day to day responsibilities to monitor and mitigate risk; escalates appropriately
Sound Like You?
  • Minimum of 4 years of related experience
  • Bachelor's degree preferred
  • API Technologies – Google Apigee, Rest API, JSON, JWT, OAuth
  • Open source Technologies – Casandra, Zookeeper, Postgres, PostgresSQL, OpenLDAP, Qpid
  • Middleware application administration/Support - WebSphere, Apache, Tomcat, MQ
  • Platform – Red hat Linux, Windows
  • Knowledge on Java technologies, AWS cloud, Clustering, Load balancing, Autosys, SSO, SAML
Who We Are

With over 40 years of experience, DTCC is the premier post-trade market infrastructure for the global financial services industry. From our operating facilities and data centers around the world, we automate, centralize, and standardize the processing of financial transactions across the trade lifecycle, mitigate risk for thousands of institutions worldwide and protect the stability of the global financial system. We’re also leaders in the digital transformation of post-trade processing, leveraging the latest fintech innovations to meet the evolving needs of our clients to reduce costs and enhance efficiencies.

 

At DTCC we value our clients’ interests and partner to deliver superior results with excellence and innovation and lead with integrity. We proactively develop your potential and invest in your career. For more information, go to [ Link removed ] - Click here to apply to Application Support Engineer* or connect with us on [ Link removed ] - Click here to apply to Application Support Engineer*, [ Link removed ] - Click here to apply to Application Support Engineer*, [ Link removed ] - Click here to apply to Application Support Engineer* and [ Link removed ] - Click here to apply to Application Support Engineer*


 

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