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Technical Support Specialist at Mommy Jobs Online

Technical Support Specialist

Mommy Jobs Online Phoenix, AZ Contractor
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Description

Remote Flexible Jobs (remoteflexiblejobs.com) is looking for individuals with a strong work ethic, solid customer service, communication, and problem-solving skills to join our help desk. We provide technical support and over-the-phone troubleshooting for computer hardware and software.

This position comes with $12.50/hour plus shift differential. We are primarily looking for afternoon and weekend availability.  We will provide all the training and equipment you need to succeed in this position!

Position Mission:Position Responsibilities:

  • Answering inbound calls or emails and troubleshooting issues through to resolution
  • Provide accurate documentation for all caller incidents
  • Following up with the customer on open issues
  • Escalate advanced help requests as needed
  • Demonstrates excellent teamwork behaviors and ability to work within approved processes

Apply and register today at [ Link removed ] - Click here to apply to Technical Support Specialist and select the Remote Customer Service Job Network. 

Please reference user code RFJCarolH.

Please contact our office staff at 1*405*633*0079 if you have further questions.



Job Requirements

Answering inbound calls or emails and troubleshooting issues through to resolution
Provide accurate documentation for all caller incidents
Following up with the customer on open issues
Escalate advanced help requests as needed
Demonstrates excellent teamwork behaviors and ability to work within approved processes



Skills or Expertise

A general background in desktop support and network communications
Comfortable with Windows O/S, Linux, Office, Exchange, SQL
Strong customer service experience
Strong communication skills
Strong problem-solving and research skills with the ability to take ownership of a problem
Ability to support customers with various knowledge levels
Type 35+ WPM

 

Recommended skills

Microsoft Windows
Documentation
Customer Service
Complex Problem Solving
Help Desk
Research
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Job ID: 15672

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