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Service Coordinator - Lowell, AR at ADT

Service Coordinator - Lowell, AR

ADT Lowell, AR Full Time
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Company Overview:
At ADT Commercial, we are in the business of helping people and organizations to protect what matters most to them. Building upon ADT’s 145-year legacy, we secure the livelihoods and futures of critical commercial environments, retail location, educational campuses, healthcare facilities and financial institutions across the U.S. as an industry-leading security, fire and life safety systems integrator. We strive to have the most experienced and technically trained and talented teams in the industry, driven by excellence at every turn. At ADT Commercial, we truly believe that our people are the difference – for our organization, the customers we serve and the communities we protect. When you’re a part of ADT Commercial, you’ll have the opportunity to be a part of that difference every day. With more than 300 locations, a deep national presence, and comprehensive portfolio of solutions and services, our employees are always poised for career advancement and growth. For more information, visit [ Link removed ] - Click here to apply to Service Coordinator - Lowell, AR or follow us on [ Link removed ] - Click here to apply to Service Coordinator - Lowell, AR and [ Link removed ] - Click here to apply to Service Coordinator - Lowell, AR.
Position Summary:
This position is responsible for scheduling service/sales appointments, resolving customer complaints and issues, and completing contract paperwork, including commission and payroll adjustments. In some branches this position may support warehouse duties.
Essential Duties And Responsibilities include the following. To perform this job successfully, the Service Coordinator may be expected to perform some or all of the duties listed, and other duties as assigned.
  • Schedule appointments for repairs and system upgrades, new sales, must coordinate with customer time constraints.
  • Customer Service, assisting customers with various issues, such as billing, service requests, etc.
  • Complete contract paperwork and Q
  • C paperwork.
  • Prepare service order invoices.
  • Schedule sub-contractor work.
  • Contract Tracking form sales through completion, customer billing, and payment of commission.
  • Data Entry.
  • Prepare routing for service technicians.
  • Work with Installers to ensure all installation paperwork is completed properly within the designated time.
  • Fax route and orders to technicians each day.
  • Maintain appointment schedules.
  • Receiving material/equipment.
  • Complete daily reports.
  • Assist in coordinating installation activities such as scheduling, customer notification and equipment procurement.
  • Issue material and equipment to technicians.
  • Conduct physical inventory.
  • Order material and equipment.
  • Act as a liaison between sales personnel and service technicians.
  • Interfacing with customers on Customer Satisfaction issues.
  • Perform dispatch duties.
Supervisory Responsibilities:
  • None required.

Recommended Skills

Project Commissioning
Customer Service
Data Entry
Customer Satisfaction
Physical Inventory

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