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Mqc3fc6fnjh530y2r35

Helpline Counselor

Kelly Services Leland Grove, IL Full-Time
$16.00 - $17.00 / hour
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- Answer Quitline incoming calls related to those who are seeking assistance in stopping tobacco use providing reactive and proactive counseling. - Complete and maintain documentation in the database for each call logging message left on voicemail, performing counseling and follow ups on designated calls as appropriate. - Provide information or guidance on all questions regarding tobacco cessation via Quitline technology (telephone, chat, text, email). - Participate in course and become certified as a tobacco treatment specialist; maintain CEU requirement for certification. - Follow Quitline protocol on all responses. - Refer questions to the medical team when deemed appropriate. - Assure all information is collected and entered into the database. - Assist in assembling and mailing appropriate requested material. - Participate as a member of the resource evaluation committee to assure continual updating of resources. - Assist in indexing new materials. - Be familiar with current smoking cessation and tobacco intervention techniques for the purpose of counseling. - Understand and implement protocols for dealing with special groups or projects. - Become familiar with all issues concerning tobacco prevention and environmental issues. - Coordinate and implement mission related activities. - Coordinate, implement and monitor deliverables. - Complete reports as assigned. - Staff committees and work groups as assigned.
- Certification as an addiction counselor and/or experience in counseling, community health education or social work is preferred with a minimum of (5) years proven experience. Previous experience with tobacco cessation or health behavior change, preferred. - Ability to communicate effectively on the telephone and online via chat and demonstrate good customer service. - Ability to relate to persons with diverse educational, socioeconomic and ethnic backgrounds. - Ability to handle a call center environment; manage large amounts of inbound and outbound calls in a timely manner. - Ability to work independently in a telephone call center. - Ability to work schedule: 1:30 pm - 9:00 pm (9 week training; daytime hr 8:00AM - 3:30PM) - Critical skills required including analytical decision making, customer resource knowledge, organizing and coordinating, position-specific expertise, interpersonal understanding, teamwork/internal partnership, individual accountability, initiative, versatility and self-management. - Knowledgeable in Microsoft Word, Excel, Power Point and Outlook. Good typing skills. - Familiarity with CRM systems and practices. - Must have valid Driver's license and reliable transportation •**Maintain a smoke-free work place, all employees must abstain from use tobacco in any form.***

Recommended skills

Scheduling
Social Work
Health Education
Data/Record Logging
Microsoft Outlook
Intervention
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Job ID: US2442JB_28178256

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