Icon hamburger
What job do you want?
Apply to this job.
Think you're the perfect candidate?
Apply Now

You’re being taken to an external site to apply.

Enter your email below to receive job recommendations for similar positions.

Helpline Counselor

Kelly Services Leland Grove, IL Full-Time
$16.00 - $17.00 / hour
Apply Now
- Answer Quitline incoming calls related to those who are seeking assistance in stopping tobacco use providing reactive and proactive counseling. - Complete and maintain documentation in the database for each call logging message left on voicemail, performing counseling and follow ups on designated calls as appropriate. - Provide information or guidance on all questions regarding tobacco cessation via Quitline technology (telephone, chat, text, email). - Participate in course and become certified as a tobacco treatment specialist; maintain CEU requirement for certification. - Follow Quitline protocol on all responses. - Refer questions to the medical team when deemed appropriate. - Assure all information is collected and entered into the database. - Assist in assembling and mailing appropriate requested material. - Participate as a member of the resource evaluation committee to assure continual updating of resources. - Assist in indexing new materials. - Be familiar with current smoking cessation and tobacco intervention techniques for the purpose of counseling. - Understand and implement protocols for dealing with special groups or projects. - Become familiar with all issues concerning tobacco prevention and environmental issues. - Coordinate and implement mission related activities. - Coordinate, implement and monitor deliverables. - Complete reports as assigned. - Staff committees and work groups as assigned.
- Certification as an addiction counselor and/or experience in counseling, community health education or social work is preferred with a minimum of (5) years proven experience. Previous experience with tobacco cessation or health behavior change, preferred. - Ability to communicate effectively on the telephone and online via chat and demonstrate good customer service. - Ability to relate to persons with diverse educational, socioeconomic and ethnic backgrounds. - Ability to handle a call center environment; manage large amounts of inbound and outbound calls in a timely manner. - Ability to work independently in a telephone call center. - Ability to work schedule: 1:30 pm - 9:00 pm (9 week training; daytime hr 8:00AM - 3:30PM) - Critical skills required including analytical decision making, customer resource knowledge, organizing and coordinating, position-specific expertise, interpersonal understanding, teamwork/internal partnership, individual accountability, initiative, versatility and self-management. - Knowledgeable in Microsoft Word, Excel, Power Point and Outlook. Good typing skills. - Familiarity with CRM systems and practices. - Must have valid Driver's license and reliable transportation •**Maintain a smoke-free work place, all employees must abstain from use tobacco in any form.***

Recommended skills

Social Work
Health Education
Data/Record Logging
Microsoft Outlook
Apply to this job.
Think you're the perfect candidate?
Apply Now

Help us improve CareerBuilder by providing feedback about this job: Report this job

Report this Job

Once a job has been reported, we will investigate it further. If you require a response, submit your question or concern to our Trust and Site Security Team

Job ID: US2442JB_28178256


For your privacy and protection, when applying to a job online, never give your social security number to a prospective employer, provide credit card or bank account information, or perform any sort of monetary transaction. Learn more.

By applying to a job using CareerBuilder you are agreeing to comply with and be subject to the CareerBuilder Terms and Conditions for use of our website. To use our website, you must agree with the Terms and Conditions and both meet and comply with their provisions.