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Medical Customer Service Representative job in Overland Park at Kforce Finance and Accounting

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Medical Customer Service Representative at Kforce Finance and Accounting

Medical Customer Service Representative

Kforce Finance and Accounting Overland Park, KS Contractor
$18.00 - $21.00/Hour
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Kforce has a client that is seeking a Medical Customer Service Representative in Overland Park, KS. This is a 100% remote role that can sit anywhere in the US. Responsibilities of the Medical Customer Service Representative:
  • Medical Customer Service Representative will handle incoming calls from patients to resolve problems and answer questions regarding Anesthesia patient billing
  • Initiate collection of balances due on personal pay accounts (either Self Pay or Balance after insurance) in accordance with department guidelines
  • Medical Customer Service Representative will navigate billing software and the intranet to provide the most accurate answers to inbound callers
  • Work Patient Services' daily legal and patient correspondence
  • Gain familiarity with necessary client information
  • Medical Customer Service Representative correspond directly with collection agency representatives to resolve patient concerns
  • Review Collection Status Change requests and correspond with patients regarding their collection status change
  • Adhere to Information Security Policies and ensure that the client is as secure as possible
  • Work internal projects and other duties as assigned


  • Knowledge of Medical Insurance terminology and HIPAA requirements
  • Flexible, high achiever; capable of learning quickly, and able to consistently meet department goals and deadlines
  • Must be able to work in a high production, high deliverable environment
  • Familiarity with and proficiency in the policies and procedures of a Patient Services department
  • Familiarity with and understanding of payor and state rules and regulations
  • Organized, detail oriented with excellent follow through abilities; able to handle and prioritize multiple tasks; reliable, team-oriented, pleasant, with excellent interpersonal skills
  • Exceptional communication skills on the telephone, in person, and with written correspondence
  • Must be comfortable in a work-from-home environment
  • Must meet company basic standards for working remotely
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

Recommended Skills

  • Billing
  • Attention To Detail
  • Team Working
  • Insurance
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  • Working Remotely
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