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Company Contact Info

  • Boston, MA 02110
  • Armin Iranmanesh

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Legal Print Support Specialist (Boston, MA)

Paladin, Inc • Boston, MA

Posted 1 month ago

Job Snapshot

Full-Time/Part-Time
$19.00 - $22.45/Hour
Computer Hardware
Installation - Maint - Repair

Job Competition

16

Applicants

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Job Description

Paladin Consulting is currently hiring a ­­­­­­­­­­­­­­­­­­­­Legal Print Support Specialist to join our team working onsite at our client's office located in Boston, MA.

We work with companies that offer environments for our employees to contribute, learn, and advance their career. We treat you like you are part of the family.

Job Title: Legal Print Support Specialist
Work Location: Boston, MA
Duration: Long-term contract with option to hire
Hours: Monday-Friday, Candidate should be able to work Flexible Schedule 9:30-630 / 1030-730

Job Description & Responsibilities:
  • Responsible for the daily support of site specific network and workstation printers.
  • Responds to customer requests for technical support and training with the focus being on customer service.
  • Documents all service calls and requests using TRAC Solution and escalates serious problems to a Customer Service Technician and, as necessary, to the Integrated Account Manager.
  • Works to ensure that the service level agreements between the customer and client are achieved. In addition, responsibilities may include the procurement of printer hardware and the management of an on-site parts/consumables inventory.
  • Daily support of network and workstation printers
  • Responds to customer support requests and ensures that they are resolved quickly, accurately, and professionally. Escalates problems to a technician as necessary
  • Keeps the customer up to date on the progress of problem resolution
  • Provides end users with detailed remote access knowledge and documents complete trouble shooting information
  • Provides regular account updates, to include information on fleet status and performance, to the Printer Fleet Manager or Integrated Account Manager
  • Responsible for on-site hardware & consumables inventory
  • Responsible for printer procurement as required by the customer
  • Responsible for printer hot swap inventory
  • Documents and reports all fleet meter reads
  • Maintains printer fleet tools/databases
Skills & Qualifications:
  • Printing production experience in a Legal environment is a must
  • IT Help Desk Support experience (application & hardware support)
  • Technical Training & Certifications: HP Certifications
  • Excellent customer service skills
  • Good project management skills and ability to prioritize tasks
  • Strong technical knowledge of network and site-specific printers, and company products
  • Modest physical effort is required. Work does require walking, standing, bending, reaching, lifting or carrying objects that typically weigh less than 50 lbs. (e.g., papers, books, files and small parts, etc.)
  • Requires moderate dexterity regular application of basic skills (calculator, keyboard, hand tools, and eye/hand coordination
For more information or to view other opportunities, visit us at www.paladininc.com.

Paladin is an EEOC employer.
Job ID: 19-01712
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