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Bilingual Spanish Customer Service Rep

Aerotek • San Bernardino, CA

Posted 5 days ago

Job Snapshot

Full-Time
$0.00 - $13.50 /Hour
Banking - Financial Services, Telecommunications
Admin - Clerical, Customer Service, Telecommunications

Job Competition

2

Applicants

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Job Description

***Must be bilingual in Spanish***

Customer Service Reps are responsible for responding to routine inquiries and complaints from internal and external customers regarding financial products and services.
Duties include:
Looking up information and transactions on-line
Resolving routine problems and inquiries and referring difficult problems to more senior representatives
May cross-sell or refer products such as on-line statements or reoccurring payments
Duties may also include: cross-sell or refer products, account maintenance, report generation, and project work.
Participate in and support overall customer service goals
Efficiently handle variety of customer inquiries regarding their home mortgage
Become a subject matter expert of mortgage banking processes, procedures and internal and external resources
Prioritize quality and efficiency in resolving customer issues
Minimize call escalations by gaining our customer's trust and confidence
Increase customer loyalty by offering value added products and services
Generate leads for other members of the sales team to close

Our best CSR's constantly go the extra mile to wow customers, make them feel that their concerns are important and also engage customers to learn about their financial needs through patience, attention to detail, and the ability to follow procedures. This is a fast paced call center in which you will be taking calls during your entire schedule. We are looking for people who learn quickly, can multi task, have the ability to disseminate technical information and communicate it to homeowners, and possess the drive to sell company products on a majority of calls.

About Aerotek:

We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. As a Best of Staffing® Client and Talent leader, Aerotek's people-focused approach yields competitive advantage for our clients and rewarding careers for our contract employees. Since 1983, Aerotek has grown to become a leader in recruiting and staffing services. With more than 250 non-franchised offices, Aerotek's 8,000 internal employees serve more than 300,000 contract employees and 18,000 clients every year. Aerotek is an Allegis Group company, the global leader in talent solutions. Learn more at Aerotek.com.




About Aerotek:

We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. As a Best of Staffing® Client and Talent leader, Aerotek's people-focused approach yields competitive advantage for our clients and rewarding careers for our contract employees. Since 1983, Aerotek has grown to become a leader in recruiting and staffing services. With more than 250 non-franchised offices, Aerotek's 8,000 internal employees serve more than 300,000 contract employees and 18,000 clients every year. Aerotek is an Allegis Group company, the global leader in talent solutions. Learn more at Aerotek.com.

Job ID: 6679816
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