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Systems Technician

Prestige Staffing Chicago Full-Time
$50,000.00 - $55,000.00 / year
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Job Description:

Provide maintenance of the computer desktop environment by analyzing requirements, resolving problems, installing hardware and software solutions and supporting the internal IT helpdesk.  Primary task of end user support through response to the ticketing system. Provide level 1 and 2 support to end users. Work with Director of IT on departmental initiatives.


Level 1 and 2 help desk support including computer builds and general troubleshooting
Monitor and respond quickly and effectively to request received through the IT Helpdesk from “clients”
Monitor services desk for tickets assigned in que and process first in, first out based on priority of ticket
Document internal procedures and solutions to tickets
Identifies trends and brings to attention of Director of IT
Creates procedures and documentation related to tickets and new hires
Set up smartphones, desk phones, and other technology as requested
Maintains equipment inventory
Assist with onboarding of new users including computer builds, phone setup, training of users on our systems
Become a subject matter expert for critical apps as assigned
Perform timely workstation hardware and software upgrades as required
Implements/supports systems and procedures implemented by Director of IT, Systems Administrator and Sr. Systems Technician



Bachelor’s degree preferably in CIS or equivalent experience
2-5 years of experience in a support of various business class equipment and software
Ability to communicate effectively with all skill levels of end users
Experience with help desk support operations
Experience with Windows server platform, VMWare, Hyper-V, Microsoft Suite, firewalls
Hardware experience including desktop/laptops, networking, servers, etc
Communications equipment experience including phone system, cell phones, wireless technologies, VPN



Skills required

Installations (Computer Systems)
Network Switches
Computer Hardware
Network Installation Services
Networking Hardware
Server Administration
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Job ID: BHJOB9747_22855


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Prestige Staffing is an award-winning, nationally recognized leader in professional staff augmentation serving the IT and Healthcare industries. Our clients range from Fortune 500 companies to small entrepreneurial enterprises. We partner with these progressive companies in their search to hire the best full-time and contract talent needed to deliver on their company mission.

Since 1999, Prestige Staffing has expanded from a small, locally-based business to become a national entity with offices in Atlanta, Austin, Chicago, Dallas, New York City and St. Louis. Most recent accomplishments include the Inc 5000 List of America’s Fastest Growing Companies (2007, 2008, 2009, 2013, 2014, 2015, 2016) and Inavero’s Best of Staffing (2011, 2012, 2013, 2014, 2015, 2016), recognizing the top 2% of staffing agencies in all of North America.

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