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Customer Service in Accident,Maryland
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Reservations Agent - Railey Vacations

Railey Mountain Lake Vacations McHenry Full-Time
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  • Handles daily correspondence
    • Answers inquiries by phone/email/webchats to answer questions and help guest find a vacation home that fits their needs
    • Checks and call back voicemails
    • Assists guest on existing reservations
    • Communicates over the phone status’s & guest issues
  • Answer phone calls in a professional manner
    • Announce greeting
    • Obtain guest information
    • Follow Call Flow
      • Verify information is up-to-date
    • Reply to guest e-mails
    • Provide information & make recommendations to guests about local attractions, activities, restaurants and more
    • Effectively communicate with the housekeeping/maintenance department about their daily schedule, changes, and additions
    • Outbound calling
      • Do follow-ups, set reminders
    • Resolve guest issues
      • Assist guest to the best of your ability
      • Transfer to correct department if necessary

    General Knowledge

    • How to use software systems- Email, booking software
    • Familiarize with properties, amenities, owners, and policies
    • Abide by company policies, procedures, and guidelines




    Skills required

    Customer Service
    Computer Literacy
    Scheduling (Project Management)
    Interpersonal Skills
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    Job ID: RESER02114


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