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Healthcare Service Specialist at Fit Recruiting, Inc.

Healthcare Service Specialist

Fit Recruiting, Inc. Mobile, AL (Onsite) Full-Time
Apply Now

Are you driven, detailed, outgoing, motivated and love a challenge?

Fit is seeking applicants for aHealthcare Service Specialistto assist patients with questions regarding medical statements and processes payments at a reputable software company. Position is full time paying in the $17\/hr.-$19\/hr. range depending on experience.

Essential Duties and Responsibilities:

  • Makes outbound courtesy calls to patients to ensure they are receiving their statements, answer any questions about their account(s) and reach a payment resolution against their account(s)
  • Receive incoming calls from patients to answer their questions and reaches payment resolution against their account(s)
  • Responsible for consistently meeting production and quality assurance standards
  • Process credit card payments accurately against the patient’s account(s)
  • Maintain quality customer service by following company policies and procedures as well as policies and procedures specific to each customer
  • Protect customer information by keeping all information confidential
  • Updates job knowledge by participating in educational opportunities
  • Document and update patient accounts with
  • Able to work in a fast-paced environment
  • Communicate effectively and consistently within team

    Requirements:

    • Call Center: 1 year (Preferred)
    • Customer Service Experience (Preferred)
    • Basic Computer and Math skills (Required)

      Education:

      • High school or equivalent (Preferred)
      • Paid Differential for Spanish Speaking Bilingual Agents

Recommended Skills

  • Call Centers
  • Communication
  • Courtesy
  • Customer Service
  • Interpersonal Skills
  • Mathematics
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