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Information Technology Support Specialist job in Dallas at Kforce Technology

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Information Technology Support Specialist at Kforce Technology

Information Technology Support Specialist

Kforce Technology Dallas, TX Contractor
Competitive
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RESPONSIBILITIES:

Kforce has a client that is seeking an Information Technology Support Specialist in Dallas, TX. Responsibilities:
  • This is an onsite role supporting local and remote employees
  • Install, diagnose, repair, maintain and upgrade all PC hardware and equipment to ensure optimal workstation performance
  • SME for areas deemed critical by the Regional Manager, provides technical guidance to all parties
  • Troubleshoot problem areas in a timely and accurate fashion, and provide end-user assistance where required
  • Remotely Troubleshoot incidents using technical and investigative procedures to provide a resolution for end users
  • Evaluates decisions through the eyes of the customer; builds strong customer relationships and creates processes with customer viewpoint
  • Follow up on outstanding incidents/requests to provide better customer satisfaction
  • Provide walk-thru customer first service, interact with our end user base
  • Collaborates with others to solve problems and actively incorporates input from various sources; has experience escalating to teams outside of Tech Support Services
  • Complete ticket logging/classification/categorization correctly and efficiently
  • Train users and communicate on how to use technology equipment and provide process documentation providing the best customer service
  • Maintain appropriate stockroom level by adhering to procurement and asset inventory process
  • Act as escalation point for any IT related issues

REQUIREMENTS:

  • Ability to interface with end users - customer service attitude/positivity
  • Problem solving skills - ability to perform root cause analysis and determine appropriate course of action
  • Strong team-working skills in an environment where techs are spread out across the mid-west
  • Good verbal and written communication skills
  • Excellent time management skills - must be able to work independently and pace oneself to complete own work
  • Good interpersonal skills
  • Detail-oriented
  • Ability to perform tasks as outlined and requested by manager without direct supervision
  • Strong understanding of an array of computer equipment, peripherals, mobile devices as well as standard software applications
  • Demonstrate strong IT trouble shooting and technical skills related to end user computing (PCs, MACs, Smartphones, Windows, Microsoft apps etc.) and networking
  • Strong Customer Service, collaboration and communication skills
  • Technical Knowledge of Audio Visual and Conference technology a big plus
  • Working knowledge of Service Management (ITIL) and use of Service Now
  • Disciplined approach to following operational processes
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

Recommended Skills

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Computer Hardware

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