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Certified Medical Assistant (CMA) - ENT Clinic job in Killeen at Seton Medical Center Harker Heights

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Certified Medical Assistant (CMA) - ENT Clinic at Seton Medical Center Harker Heights

Certified Medical Assistant (CMA) - ENT Clinic

Seton Medical Center Harker Heights Killeen, TX Full-Time
Overview

POSITION SUMMARY:

Responsible for assisting physicians with patient care, clerical, environmental and organizational tasks. Responsible for appointment scheduling and chart management. Provides information to patients so they may fully utilize and benefit from the clinic services. Conveys a positive image of clinic. May be assigned to specific medical specialty to help with patient care related that specialty.


Responsibilities

JOB COMPENTENCIES

  • Personal Effectiveness - Meets established timelines; follows through to ensure completion of assigned objectives, seeks feedback to improve performance, and demonstrates a positive, “can do” attitude
  • Innovation and change - Looks for opportunities to improve processes and services, makes an effort to learn and develop new skills, and is resourceful and enthusiastic in responding to new challenges
  • Fostering Teamwork - Is open and honest in dealing with others, demonstrates commitment to team objectives, and sees challenges facing department and helps the team to address them
  • Quality Services - Delivers high quality services to internal and external customers, accepts responsibility and takes action to address quality issues, and helps operations & services respond to the needs of caregivers
  • Integrity - Adheres to a standard of ethical conduct that promotes trust and open communication, earns trust by living up to commitments, and can be counted on to keep confidences
  • Innovator – Seeks creative ways to solve problems to achieve growth or reduce costs, willing to lead, risk-taker, willing to make mistakes, achieves quality outcomes.
  • Commitment to Service - Committed to excellence in customer service and operational performance, customer focused, cares for others, self-sacrificing.
  • Rewards/Recognizes - Communicates clear expectations, values work and efforts of others, recognizes and rewards performance.
  • Stewardship - Finds ways to accomplish tasks, problem-solving, positive and persistent, uses resources responsibly and effectively, uses own and other’s time wisely, sets priorities, proactive, plans and works effectively, follows through
  • Self-Awareness - Insightful into his/her strengths, demonstrates effective emotional responses, self-confident, involves people with strength he/she does not possess.

MAJOR RESPONSIBILITIES:

Fulfills patient care responsibilities as assigned which may include:

  • checking schedules and organizing patient flow;
  • accompanying patients to exam/procedure room;
  • assisting patients as needed with walking, transfers, dressing/collecting specimens, preparing for exam, etc.;
  • collecting patient history;
  • performing screenings per provider guidelines;
  • assisting physicians/nurses with various procedures;
  • charting; relaying instructions to patients/families;
  • Answering calls and providing pertinent information.

Fulfills clerical responsibilities as assigned which may include:

  • sending/receiving patient medical records;
  • obtaining lab/x-ray reports, hospital notes, referral information, etc.;
  • completing forms/ requisitions as needed;
  • scheduling appointments; verifying insurance coverage and patient demographics;
  • managing and charts to ensure information completed and filed appropriately.

Fulfills environmental responsibilities as assigned which may include:

  • setting up instruments and equipment according to department protocol;
  • cleaning exam/procedure rooms, instruments and equipment between patient visits to maintain infection control;
  • cleaning sterilizer according to scheduled maintenance program and keeping appropriate records;
  • ordering, sorting, storing supplies; restocking exam/procedure rooms.

Fulfills organizational responsibilities as assigned which may include:

  • respecting/promoting patient rights;
  • responding appropriately to emergency codes;
  • sharing problems relating to patients and /or staff with immediate supervisors quickly.

Qualifications

POSITION QUALIFICATIONS:

Education/Skills/Experience:

  • High School Diploma or GED Required
  • 1 year of experience preferred
  • Must be proficient with Electronic Health Records
  • Must be able to read, write, speak, and understand the English language.
  • Must possess the ability to deal tactfully with physicians, personnel, patients, family members, visitors, and the public.

Licenses, Registrations, or Certifications:

  • Certified Medical Assistant Certification
  • BLS certification thru American Heart Association

Recommended Skills

  • Administration
  • Advanced Cardiovascular Life Support (Acls)
  • Basic Life Support
  • Business Management
  • Business Performance Management
  • Certified Medical Assistant
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Job ID: AC09-18982_76881

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