BARTENDER

Responsibilities

The Bartender is the stepping stone…the first area of service for the guests before arriving at their tables. It is essential to provide the guests with a positive experience before they step out of the bar. As a Hard Rock Cafe bartender, you will be assuming the role of tour guide, communicator, showman, decision-maker, memorabilia curator and musician (at heart).

* Making drinks to spec recipe.
* Demonstrating responsible alcohol service.
* Serving food.
* Handling cash & other forms of payment.
* Making proficient sales transactions - using a point-of-sale system.
* Properly checking I.D.s - for guests who appear to be under 30 years old.
* Maintaining proper cash drawer balances.
* Directing guests to areas/restrooms.
* Demonstrating impeccable product knowledge.
* Suggestive selling - using proven techniques.
* Maintaining a clean and organized bar area.
* Maintaining proper product pars - through bar pulls & inventories.
* Stocking liquor, beer, wine and glassware throughout the shift.
* Properly labeling, dating, covering and refrigerating prepped items for the bar.
* Maintaining a proper 3-compartment sink - properly sanitizing equipment, utensils, and glassware.
* Performing opening, closing & side duties - setting up/breaking down the bar, cleaning glass/countertops, sweeping the floor, etc.
* Answering questions - accurately and politley.
* Creating memorable experiences.
* Entertaining guests to create "Raving fans".

This job description reflects the position's essential functions; it does not encompass all of the tasks that may be assigned.

Qualifications

EXPERIENCE, EDUCATION, CERTIFICATION

* High School diploma or GED equivalent.
* 2 plus years of high volume bartending experience is required.
* In some U.S. States, a food safety certification program is required to be completed before being able to serve food or alcohol, which may include a food handlers card (i.e., California law requires this).

SKILLS

* Remaining calm in a hectic, fast-paced atmosphere.
* Demonstrating a high level of organization, attention-to-detail and a sense-of-urgency.
* Displaying a positive and outwardly friendly attitude toward guests.

PHYSICAL DEMANDS

* Ability to move throughout the corporate office and cafes during visits (standing, walking, kneeling, bending) for extended periods of time.
* Ability to sit for extended periods of time.
* Ability to make repeating movements of the arms, hands, and wrists.
* Ability to express or exchange ideas verbally and perceive sound by ear.
* Manual dexterity, hand-eye coordination, and ability to work with hand above shoulders.
* Ability to occasionally, regularly, frequently move objects (lift, push, pull, balance, carry) up to 10 pounds.
* Ability to turn or twist body parts in a circular motion.
* Ability to tolerate exposure to heat, cold, chemicals, and loud/noisy environment.
* Ability to travel via auto or airplane for long periods of time.

ADDITIONAL REQUIREMENTS

* In some U.S. states, a legal minimum age is required to serve food & alcohol - check with the person interviewing you to ensure you meet these requirements.
* Follows all food safety & sanitation procedures.
* Practicing all general safety standards.
* Performing duties which require bending & reaching.
* Maintaining a well-groomed appearance ("having a plan").
* Following all uniform guidelines.
* Practicing all safety & sanitation standards.
* Recycling products, where possible.
* Maintaining HRC's 5 core Values and Mission Statement.