Kelly Services is currently seeking Customer Care Representatives for one of our top insurance clients in Virginia Beach, VA.
As a Customer Care Representative placed with Kelly Services, you will be responsible for handling inbound calls and assisting providers in a call center environment. Our client’s fast-paced, team-oriented environment is the perfect place to take career to the next level.
Pay rate: $15.75 per hour
Hours: Must be flexible to work an 8-hour shift between 9:00am-6:00pm Monday-Friday with possible Saturday shifts
- Responds to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility and claims.
- Analyzes problems and provides information/solutions.
- Operates a PC/image station to obtain and extract information; documents information, activities and changes in the database.
- Thoroughly documents inquiry outcomes for accurate tracking and analysis.
- Develops and maintains positive customer relations and coordinates with various functions within the company to ensure customer requests and questions are handled appropriately and in a timely manner.
- Researches and analyzes data to address operational challenges and customer service issues. Provides external and internal customers with requested information.
- Under immediate supervision, receives and places follow-up telephone calls / e-mails to answer customer questions that are routine in nature.
- Uses computerized systems for tracking, information gathering and troubleshooting.
- Requires limited knowledge of company services, products, insurance benefits, provider contracts and claims.
- Seeks, understands and responds to the needs and expectations of internal and external customers.
- Required to meet department goals.
- High school diploma or equivalent
- 1+ year Customer Service experience.
- Previous experience in fast paced environments.
- Strong work ethic is required.
- Good computer skills.
- Complete Pre-placement tests (Shaker test)
It's a great opportunity to get your foot in the door and gain valuable experience so apply today!!
If interested in this opportunity please send resume to URL blocked - click to apply.
The local offices of Kelly Services do not represent the above position, please apply online for immediate consideration or send resume.
Services®, we work with the best. Our clients include 95 of the Fortune
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As a workforce advocate for over 70 years, we are proud to directly employ nearly 500,000 people
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talent suppliers and partners. Revenue in 2017 was $5.4 billion. Visit URL blocked - click to apply and connect with us on URL blocked - click to apply, URL blocked - click to apply and URL blocked - click to apply.
Kelly Services is an equal opportunity employer including, but not limited to, Minorities, Females,
Individuals with Disabilities, Protected Veterans, Sexual Orientation, Gender Identity and is
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Customer Relationship Management
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