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Support Specialist

The Judge Group Zanesville, OH Full-Time
$56,427.00 (Careerbuilder est.) What is the Careerbuilder Estimated Salary? Only about 20% of the jobs in our search results contain salary information. When a job posting doesn’t include a salary, we estimate it by looking at similar jobs in the same industry in that location. It is not necessarily endorsed by the employer and actual compensation may vary based on your experience.
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Our client is looking for a Support Specialist to join their team in the Zanesville, OH area.

This job will have the following responsibilities: 
  • Provides administrative and technical support through knowledge of operational support needs for the department
  • Managing phones and emails and Payroll management 
  • Direct support to management staff
  • Provides efficient and effective communication among care management staff, members and all other health care providers (internally/externally). 
  • Follows through on assigned duties and commitments
  • Review referrals for case management intensity and send to appropriate nurse for review o Request medical records from provider for review when needed
  • Data entry of faxed referrals and review for coordinator approval 
  • Coordinate care with providers for patients to access services, as assigned 
  • Verify eligibility and benefits for qualifications of services o Perform professional customer service and efficient problem solving for all health services related calls
  • Maintain and provide resource information to PHM staff members 
  • Send discharge survey letters to patients/families 
  • Maintain turnaround time compliance in all aspects of the PHM standards and regulatory process 
  • Actively participate in process improvement activities and perform audits, as assigned 
  • Collects data and provides statistical information and regular updates to leadership on programs and projects 
  •  Understand, adhere to, and implement the Company’s policies and procedures. 
  • Provide excellent customer services skills, including consistently displaying awareness and sensitivity to the needs of internal and/or external clients. Proactively ensuring that these needs are met or exceeded. 
  • Take personal responsibility for personal growth including acquiring new skills, knowledge, and information. 
  • Engage in excellent communication which includes listening attentively and speaking professionally. 
  • Participate in projects and other duties as assigned by Market Leadership 
Qualifications & Requirements:
  • 2-3 years medical and/or healthcare experience preferred 
  • Medical Terminology course/knowledge preferred, not required 
  • Intermediate knowledge of Microsoft Office required 
  • Process improvement and/or project management experience preferred, not required 
  • High School diploma or equivalent
  • Must demonstrate strong verbal and written communication skills • Must demonstrate ability to work as part of the team


If you would be interested to apply, please send your most updated resume to Eddy at [ Email removed ] - URL blocked - click to apply.

 

Recommended skills

Complex Problem Solving
Communication
Leadership
Data Entry
Management
Medical Terminology

Location

CareerBuilder Estimated Salary What is the Careerbuilder Estimated Salary? Only about 20% of the jobs in our search results contain salary information. When a job posting doesn’t include a salary, we estimate it by looking at similar jobs in the same industry in that location. It is not necessarily endorsed by the employer and actual compensation may vary based on your experience.

x

What is the Careerbuilder Estimated Salary?

Only about 20% of the jobs in our search results contain salary information. When a job posting doesn’t include a salary, we estimate it by looking at similar jobs in the same industry in that location. It is not necessarily endorsed by the employer and actual compensation may vary based on your experience.
This estimation is based on Job title, Industry, Location and Skills
$56,427
Avg. Yearly Salary
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Job ID: 627347

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