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Technical Support I

Robert Half Technology Oklahoma City Seasonal/Temp
$17.00 - $23.00 / hour
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Ref ID: 03500-9501968048

Classification: Technical Support I

Compensation: $17.00 to $23.00 hourly

Our client is seeking a Technical Support Professional preferably with a Point-of-Sale background.

- Applies strong knowledge of procedures and technical acumen.
- Demonstrates strong knowledge of PC hardware, peripherals, Windows operating systems, networking, application support, and databases
- Special projects to advance service capabilities and monitoring the health of our retail systems
- Including but not limited to: hardware health monitoring/reporting, building/validation of production support requirements for new pilots/initiatives, and ITIL implementation. Include extensive troubleshooting on Point of Sale systems. (Micros, Infor POS Smart Series):
•Database, Log Investigations, Windows Systems, Configurations
- Creation / Maintain self-help installation library for our operators and service organizations
•Continually document resolution steps to strengthen Level 1 & Level 2 group support efforts
•Report opportunities for global updates/improvements based on trending
- Experience with credit card technologies, back office systems, polling technologies and audio systems would be extremely beneficial.
- Utilizes problem solving, customer service skills, strong written, verbal and project management skills.
- A strong customer focus is required; this position includes frequent interaction with associates at all levels of the organization. Must be self-motivated and driven to go the distance with potential unhappy technology consumers.
- Strong desire for learning processes, procedures and new software and hardware capabilities required.
- Proven skills in technology troubleshooting.
- Exhibit great organizational and interpersonal skills.
- Skills to be consistently updated based on new software development and hardware technologies.
- Ability to meet specific deadlines and work under pressure.
- Strong technical skills including computer operating systems, computer hardware, networks, and communication platforms are required.
- Word processing, spreadsheet technologies, presentation skills and database experience are necessary.
- Ability to rotate "on call" for technical or service challenges which have been escalated beyond our helpdesk(s) regarding store down, critical call assistance or company user request assistance required. The rotation requires work during non-corporate business hours including nights and weekends.

If you are interested, please give me a call ASAP! Phone number blocked - click to apply.
- Demonstrates strong knowledge of PC hardware, peripherals, Windows operating systems, networking, application support, and databases
- Special projects to advance service capabilities and monitoring the health of our retail systems
- Including but not limited to: hardware health monitoring/reporting, building/validation of production support requirements for new pilots/initiatives, and ITIL implementation. Include extensive troubleshooting on Point of Sale systems. (Sonic 3700 RES Micros, Infor POS Smart Series):
•Database, Log Investigations, Windows Systems, Configurations
- Creation / Maintain self-help installation library for our operators and service organizations
•Continually document resolution steps to strengthen Level 1 & Level 2 group support efforts
•Report opportunities for global updates/improvements based on trending
- Experience with credit card technologies, back office systems, polling technologies and audio systems would be extremely beneficial.

Technology doesn't change the world. People do.

As a technology staffing firm, we can't think of a more fitting mantra. We're extreme believers in technology and the incredible things it can do. But we know that behind every smart piece of software, every powerful processor, and every brilliant line of code is an even more brilliant person.

Leader among IT staffing agencies

The intersection of technology and people — it's where we live. Backed by more than 65 years of experience, Robert Half Technology is a leader among IT staffing agencies. Whether you're looking to hire experienced technology talent or find the best technology jobs, we are your IT expert to call.

We understand not only the art of matching people, but also the science of technology. We use a proprietary matching tool that helps our staffing professionals connect just the right person to just the right job. And our network of industry connections and strategic partners remains unmatched.

Apply for this job now or contact our branch office at 888-490-4429 to learn more about this position.

All applicants applying for U.S. job openings must be authorized to work in the United States. All applicants applying for Canadian job openings must be authorized to work in Canada.

© 2019 Robert Half Technology. An Equal Opportunity Employer M/F/Disability/Veterans.

By clicking 'Apply Now' you are agreeing to Robert Half Terms of Use.

Recommended skills

Computer Hardware
Technical Support
Software Development
Databases
Installations (Computer Systems)
Operating Systems
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We have a lot in common: You want to find meaningful work and be rewarded for it, and we want to help you do it. We believe that when you find the role that matches your skills and priorities, you'll thrive.

Whether you're looking for project, contract-to-full-time, or full-time IT work, we've got your back. Robert Half Technology specializes in matching IT professionals like you with IT support jobs, software jobs, developer jobs and other technology roles. Our process begins with one-to-one personal service from industry specialists who get to know who you are and what you're looking for. Then we apply our deep expertise, robust resources and leading-edge technology to connect you with an assignment where you can make meaningful contributions and be valued for them.


At Robert Half Technology, we're dedicated to finding the fit that makes people happier and companies better. Join us.


About Us
Robert Half Technology is a division of Robert Half, the world's largest specialized staffing firm. For almost seven decades, we've helped candidates and companies find the right fit. That passion has paid off: Our company has appeared on Fortune® magazine’s list of “World's Most Admired Companies” since 1998. We love what we do-and we want you to love it too.

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