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Robert Half Technology Novato Full-Time
$90,000.00 - $95,000.00 / year
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Ref ID: 00410-9502050880

Classification: Account Executive/Staffing Manager

Compensation: $90,000.00 to $95,000.00 per year

Lovely office located in Novato, CA The Information Technology (IT) Support Specialist provides end-user technical support for a 50+ Microsoft user environment, including Microsoft Office 2016, 2019, 365, a variety of custom business applications, VOIP, smart-phones and other peripherals. Contributes to the recommendation and evaluation of new end-user technology tools and manages staff training and implementation for selected platforms.
KEY RESPONSIBILITIES ? Troubleshoot, diagnose and resolve technical problems across multiple hardware and software platforms, including workstations, laptops, servers, ShoreTel VOIP phone system, digital imaging solutions, smartphones and multiple printing technologies. ? Manage all help-desk requests for assistance, maintains ?how-to? library documentation for common staff requests. ? Provide first-level support for a variety of custom and third-party software applications. ? Partners with staff to ensure successful implementation of new end-user tools / platforms. ? Build and support virtual desktop infrastructure for testing new versions of Microsoft OS and applications against our custom applications. ? Manage updates/patches for the desktop environment with Quest Kace K1000 using PowerShell scripts ? Provide on-line and phone support to remote users (both staff and external stakeholders). ? Assist with setting priorities and communication of status and outcomes with users. ? Proactively identify any technical issues affecting the Foundation, research avenues of resolution, assess prerequisites for implementation and present resulting documentation to senior members of the department for consideration. ? Assist business users in needs analysis and preparation of requests. ? Create and maintains asset inventory documentation, using Quest Kace. ? Manage phone switch to implement user moves, additions and changes. ? Administer user account settings and permissions for all systems in Microsoft Active Directory, Office 365, Duo for Microsoft Remote Desktop. ? Assist staff with recovery of missing files. ? Perform periodic review and updates of all AV systems in meeting rooms. ? Develop and provide staff training. ? Maintain documentation for all position-related processes and systems. ? Perform other duties as assigned. QUALIFICATIONS AND SKILLS ? B.A./B.S. degree required or A.A. degree in a related field/technical trade school and 3 years of work experience related to the key responsibilities of this position description. ? 3 -5 years of experience in help desk / systems management environments. ? Must have detailed knowledge of Microsoft Windows 7 10 and Microsoft Active Directory (AD); Office 2016, 2019, 365; current Microsoft certifications highly preferred. ? Ability to manage and administer Office 365. ? Ability to create, maintain an MDT environment to deploy a desktop environment with the operating systems, applications and customizations ? Ability to create and maintain PowerShell scripts and create PowerShell scripts for remote deployment company wide is preferred. . ? Knowledge of ? and the ability to support ? desktop and laptop workstations, desk phone devices, and both Apple and Android smartphones and tablets. ? Working knowledge of Microsoft Remote Desktop Connection environments and/or VOIP also a plus. ? Ability to install and troubleshoot packaged and custom applications.. ? Strong analytical, diagnostics, and problem-solving skills. ? High level of personal and detail oriented integrity and ethics. ? Excellent ability to prioritize, organize, and manage multiple competing assignments and responsibilities. ? Excellent customer service and communication skills (listening, interpersonal, oral, and written). ? Interest in furthering technical education as the technology changes. ? Experience working for a foundation or nonprofit organization, or public agency, preferred.

Technology doesn't change the world. People do.

As a technology staffing firm, we can't think of a more fitting mantra. We're extreme believers in technology and the incredible things it can do. But we know that behind every smart piece of software, every powerful processor, and every brilliant line of code is an even more brilliant person.

Leader among IT staffing agencies

The intersection of technology and people — it's where we live. Backed by more than 65 years of experience, Robert Half Technology is a leader among IT staffing agencies. Whether you'[re looking to hire experienced technology talent or find the best technology jobs, we are your IT expert to call.

We understand not only the art of matching people, but also the science of technology. We use a proprietary matching tool that helps our staffing professionals connect just the right person to just the right job. And our network of industry connections and strategic partners remains unmatched.

Apply for this job now or contact our branch office at 888-490-4429 to learn more about this position.

All applicants applying for U.S. job openings must be authorized to work in the United States. Robert Half will consider qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance.

© 2019 Robert Half Technology. An Equal Opportunity Employer M/F/Disability/Veterans.

By clicking 'Apply Now' you are agreeing to Robert Half Terms of Use.

Skills required

Technical Support
Information Technology
Operating Systems
Computer Hardware
Server (Computer Science)
Apply to this job.
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Job ID: 00410-9502050880


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We have a lot in common: You want to find meaningful work and be rewarded for it, and we want to help you do it. We believe that when you find the role that matches your skills and priorities, you'll thrive.

Whether you're looking for project, contract-to-full-time, or full-time IT work, we've got your back. Robert Half Technology specializes in matching IT professionals like you with IT support jobs, software jobs, developer jobs and other technology roles. Our process begins with one-to-one personal service from industry specialists who get to know who you are and what you're looking for. Then we apply our deep expertise, robust resources and leading-edge technology to connect you with an assignment where you can make meaningful contributions and be valued for them.

At Robert Half Technology, we're dedicated to finding the fit that makes people happier and companies better. Join us.

About Us
Robert Half Technology is a division of Robert Half, the world's largest specialized staffing firm. For almost seven decades, we've helped candidates and companies find the right fit. That passion has paid off: Our company has appeared on Fortune® magazine’s list of “World's Most Admired Companies” since 1998. We love what we do-and we want you to love it too.

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