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VMF Bilingual Call Center Agent

Vanderbilt Mortgage & Finance, Inc. Maryville Full-Time
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Title:Bilingual    Call Center Agent (Non – LO – Servicing) Job Status: Full Time/Hourly

Department: Servicing Reports to: Call Center Team Leader

Work Schedule: Flexible Amount of Travel Required: No travel required

Vanderbilt Mortgage and Finance, Inc. was established in 1974 and currently services over 200,000 loans. Our strength as an organization is rooted in the quality of our people and products. We are an equal opportunity employer committed to creating a diverse workforce. Furthermore, we're financially strong, with a reputation for leading the industry with unsurpassed products, a broad range of services and a coast-to-coast presence. And we're professionally strong, from entry level to more experienced positions, we're actively recruiting individuals who are passionate, positive, and eager to learn. As a member of our team, we will equip you for success, you'll enjoy excellent benefits, opportunities for growth and an encouraging culture that supports work/life balance.

POSITION SUMMARY:

Bilingual Call Center Agents exist to deliver prompt, accurate, and courteous customer service via phone. She/he handles existing customer questions, complaints, and billing inquiries with the highest degree of courtesy and professionalism to resolve customer issues with one call resolution.

ESSENTIAL FUNCTIONS:

  • Attends two-week training class with completion of on-going training courses throughout career.

  • Provides excellent customer service skills.

  • Responds to and resolves customer service issues via telephone.

  • Documents all contact, verifying customer contact information, reason for call, and resolution.

  • Promotes, assists and trouble shoots online vmf.com accounts.

  • Works to achieve goals given every month (success of these goals produces $100 bonus).

  • Assists new hires during training and orientation.

  • Promotes teamwork and call center success.

  • Promotes company image through professional service and actions.

  • Performs other duties as assigned.

    QUALIFICATIONS:

  • High School Diploma or Equivalent required, college a plus.

  • Fluent in English and Spanish.

  • Computer competency with Microsoft Office and typing skills at minimum 25 wpm.

  • Great attention to detail and organizational skills.

  • Ability to work in a team environment.

  • Experience in a call center environment preferred, but not required.

    PHYSICAL DEMANDS:

  • Must be able to remain in a stationary position 75% of the time.

  • Constantly operate a computer and other office productivity machinery, such as a telephone, calculator, copy machine, and computer printer.

  • 75% communication methods completed over the phone. Must be able to exchange accurate information at all times.

  • Ability to identify and assess account status and determine appropriate process.

  • Constantly works in an indoor temperature controlled, sealed window office environment.

BENEFITS:

  • 401(K) includes 100% company match of the first 4%

  • Medical and Dental Plan with Prescription Coverage and Vision

  • Paid Time Off days and holidays

  • Tuition Assistance

  • Wellness Programs and On-site workout facility

  • On-site restaurant

  • BONUSES!!!

 

Recommended skills

Professional Attitude
Team Working
Attention To Detail
Spanish Language
Passionate
Curiosity
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Job ID: UPTON-5111

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