The Sales Support role is a remote, work from home position
Collaborate with Fair Consultant(s) on specific tasks and duties in support of territory objectives and goals. Provide support to the territory team through in-bound/outbound customer communication, Salesforce documentation, and other interactions as assigned by the Territory Manager to support overall business results.
Successful Sales Support Reps will develop the experience and skills that prepare them for eventual roles as Fair Consultants.
**Market and Event Support**
Perform a number of specific tasks to support book fair activity across territory team including: scheduling, reconfirming, appointment setting, during the fair calls, post event calls, collection calls, and other event tasks.
Support order management including: fair order follow-up, fair additions, restocks, etc.
Interact with branch personnel and transportation team regarding operational concerns/needs in order to provide guidance and manage customer expectations, while adhering to business expectations and requirements.
Utilize expertise to support:
+ Promotion of book fair programs and event participation strategies.
+ Marketing initiatives and processes.
+ Guiding customers to host successful events by leveraging our product, merchandising, and services.
Maximize time and planning through effective use of technology to support sales and service processes by:
+ Maintaining current, accurate sales/service records of individual activity within assigned tasks and/or projects to document accurately and fully for the use of all CRM users.
+ Prioritizing assigned tasks, recognizing issues or opportunities, communicating immediate action needed to HVC Fair Consultant when situations are presented that require action, readjusting priorities when appropriate.
+ Covering open territories as necessary.
+ Performing other duties as requests by Territory Manager, HVC Consultants and Fair Consultants.
+ Support the expansion of customer relationships with each account including: school personnel, district contacts and parent organizations by coordinating efforts to meeting their needs.
+ Provide value, and ensure exceptional customer experience by delivering on commitments made.
+ Listen patiently and carefully to customers by demonstrating genuine interest in their circumstances.
+ Maintain high levels of service by taking swift action to address any customer service concerns.
+ Communicate regularly with Territory Team and Territory Manager as necessary.
+ Share Outlook account calendar with team members to effectively communicate ongoing activities, in addition to following business rules for maintaining current account and opportunity level notes within Salesforce.
+ Promote and engage in collaboration between operations and sales to ensure operational guidelines and procedures are met.
**Functional Expertise/Personal Effectiveness**
+ Support our mission to encourage reading and promote lifelong learning, and demonstrate our values of caring and respect for all people.
+ Work effectively in situations involving shifting priorities and rapid change, demonstrating ability to cope well with challenging circumstances.
+ Attend Scholastic Book Fairs exhibits, events, school fairs, etc., as assigned and required by management.
+ Maintain business confidentiality relative to compensation, customer lists, financial data, competition, methods of distribution and other sensitive information.
+ Perform all other duties as assigned by Territory Manager.
+ High school diploma or GED equivalent required. BA/BS degree preferred.
+ Basic math and computer skills with attention to detail.
+ Proficiency with Microsoft Office and CRM programs. Basic to intermediate.
+ Preferred +2 years sales or customer service experience.
+ Familiarization with children's literature, Book Fairs, and school activities is a plus.
+ Strong oral and written communication skills. Demonstrate customer orientation over the telephone.
+ Ability to remain calm under pressure.
+ Multi-task oriented.
+ Evening hours as needed, depending on location and time zone.
+ Ensure adherence to all local, state, and federal laws, including but not limited to OSHA, DOT, and EEOC.
**Job Family Group:**
Scholastic is an Equal Opportunity Employer. Our policy is clear: there shall be no discrimination on the basis of race, religion, color, sex, pregnancy, national origin, marital status, sexual orientation, gender identity or expression, age, non-disqualifying physical or mental disability, or status as a disabled veteran or Vietnam veteran. Those factors shall not influence the determination of qualifications for a job or other opportunity within the company. Further, all personnel actions (such as compensation, tuition aid, benefits, transfers, promotions, and dismissals, company-sponsored training, social and recreational programs) shall be administered without discrimination.
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EEO Scholastic Policy Statement
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- Attention To Detail
- Continuous Training
- Customer Experience
- Customer Relationship Management