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Associate Customer Account Specialist

Biomerieux , Inc. Durham, NC, United States Full-Time
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World leader in the field of in vitro diagnostics for over 55 years, bioMérieux conceives, develops, produces and markets diagnostics solutions (systems, reagents, software and services) intended for clinical and industrial applications, which determine the origin of a disease or a contamination to improve the health of patients and insure consumer safety. bioMérieux is present in 43 countries and more than 160 countries with the support of a large network of distributors. Its corporate headquarters are located in Marcy l'Etoile, near Lyon, in France. Joining bioMérieux, is choosing to join an innovative company with a long term vision, committed to the service of public health and carried out with a humanistic corporate culture. We look for candidates whose motivation is to invest in themselves, in the projects of the future, and to participate in a collective adventure led by a pioneering spirit. We have the commitment to offer our collaborators a working environment which encourages team spirit, with priority given to training and development with international career opportunities.

World leader in the field of in vitro diagnostics for over 55 years, bioMérieux conceives, develops, produces and markets diagnostics solutions (systems, reagents, software and services) intended for clinical and industrial applications, which determine the origin of a disease or a contamination to improve the health of patients and insure consumer safety. bioMérieux is present in 43 countries and services more than 160 countries with the support of a large network of distributors. Its corporate headquarters are located in Marcy l'Etoile, near Lyon, in France. Joining bioMérieux, is choosing to join an innovative company with a long term vision, committed to the service of public health and carried out with a humanistic corporate culture. We look for candidates whose motivation is to invest in themselves, in the projects of the future, and to participate in a collective adventure led by a pioneering spirit. We have the commitment to offer our collaborators a working environment which encourages team spirit, with priority given to training and development with international career opportunities. Our Group offers numerous possibilities: so come and join the 11,200 bioMérieux employees who have already identified with these values! Objective: The Associate Customer Accounts Specialist processes orders for internal and external customers received via telephone, mail, fax, and eCommerce while interacting with sales, logistics, credit, marketing, field service, contracts, and distribution to ensure customer satisfaction. Main Accountabilities: * Process internal/external customer orders and requests received via telephone, fax, email, and eCommerce; the orders will be a variety of routine and standing order requests from domestic, internal, and international customers. * Manage fulfillment of customer orders by working closely with Logistics and Marketing regarding product allocations and keeping customers informed of lead times and/or delays. * Analyze customer pricing discrepancies with Contract Administration, as required, to ensure accuracy and avoid credit memos. * Document customer Logistical Complaints through the notification module in SAP. Determine root cause and appropriate solution; enter no charge replacement orders or issue credit/debit memos or returns as appropriate. Communicate errors to applicable departments for review and corrective action. * Create and maintain Customer Master Database for new and existing customers and work with internal departments to maintain accuracy. * Process reports and assist with projects to address internal/external customer needs as requested by management.

Qualifications: 1-2 years with direct customer contact, preferably in a call center. Bachelor's degree preferred - equivalent, relevant business experience accepted. Excellent written and verbal contact Working knowledge of SAP preferred Good working knowledge of Microsoft Office products General business knowledge such as basic finance, marketing, sales and accounting knowledge.
 

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Job ID: 57846

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