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ServiceNow Onboarding Digital Analyst at Pfizer

ServiceNow Onboarding Digital Analyst

Pfizer Tampa, FL (Onsite) Full-Time
**ROLE SUMMARY**

Pfizer Digital is a customer-oriented, front-line organization with a vision to Win the Digital Race in Pharma and Unleash the Power of our Colleagues by creating compelling digital HR experiences for our internal and external audiences.

As the ServiceNow Experience Metrics Business Analyst you will help plan and deliver solutions that will measure the success of Pfizer's Global Business Service's deployment of ServiceNow, known as Fuse, which is the central hub where all Colleagues go to get their Pfizer services, as well as provide plan and deliver reporting and analytics solutions within ServiceNow. In this role, we are looking for a dynamic colleague that is collaborative and has a passion for using Digital technology to solve problems.

**Our Culture**

We recognize that people are the cornerstone of Pfizer's success. Our Culture is hugely important to us. Pfizer is #RedefiningGrowth through our 'Growth Universe' program that encourages Colleagues to think about their careers as a collection of key experiences. Our colleagues enjoy Pfizer's 'Log in for Your Day' program to actively collaborate with teams in state-of-the-art facilities while having the flexibility to design their workday to maximize productivity and enhance work-life balance.

Pfizer Digital is pushing the envelope in technical innovation utilizing cutting edge technologies and Agile strategies to deliver unconventional solutions. Science Will Win and Digital will help Pfizer do it faster.

We run ourbusiness as team; your input and expertiseareessential to our success!We are proud of our ongoing efforts to foster diversity & inclusion to ensure all colleagues have the freedom to be who they are and to bring their whole self to work.

**ROLE RESPONSIBILITIES**

+ Work as part of the Onboarding squad to develop project timelines based on business requests.

+ Define and communicate as-is and to-be business processes within the Onboarding process.

+ Translate business requirements into detailed functional requirements.

+ Design and oversee the development of the Onboarding solution in ServiceNow.

+ Develop and organize User Stories and contribute to backlog planning for Agile projects.

+ Perform thorough testing, as needed.

+ Work with managed service providers to develop automated testing capabilities.

+ Ensure delivery of solutions are on-time, on-budget, and inclusive of the scope committed to the business.

+ Influence project timelines, cadence and risks.

**BASIC QUALIFICATIONS**

+ Bachelor's Degree or equivalent experience in Computer Science, Business, or an affiliated field.

+ 3+ years of experience designing and implementing custom or SaaS solutions.

+ Good interpersonal and communication skills.

+ Self-motivated and flexible with the ability to work effectively and independently in a dynamic problem-solving environment.

+ Innovative mindset with strong delivery-oriented values.

+ Working experience with Agile development methodology.

+ Foundational knowledge of ServiceNow.

+ Ability to make sound decisions to resolve complex issues.

**PREFERRED QUALIFICATIONS**

+ Experience with ServiceNow HRSD, Agent Workspace and Portal.

+ Experience with integrations.

+ Experience with Workday.

+ Experience with Jira for story authoring, backlog grooming and sprint management.

+ Demonstrated ability to produce positive outcomes working in matrixed teams that span multiple functions.

+ Able to work in ambiguous situations as part of a project team.

+ Ability to manage multiple priorities and work well under pressure.

**PHYSICAL/MENTAL REQUIREMENTS**

None

**NON-STANDARD WORK SCHEDULE, TRAVEL OR ENVIRONMENT REQUIREMENTS**

+ Occasional additional hours in the evening or weekends as necessitated by workload, project timelines, or meetings with global vendors and peers.

+ Domestic and International travel up to 20%.

Work Location Assignment:Flexible

Last day to apply : April 3rd 2023

Relocation assistance may be available based on business needs and/or eligibility.

**Pfizer requires all U.S. new hires to be fully vaccinated for COVID-19 prior to the first date of employment. As required by applicable law, Pfizer will consider requests for Reasonable Accommodations.**

**Sunshine Act**

Pfizer reports payments and other transfers of value to health care providers as required by federal and state transparency laws and implementing regulations. These laws and regulations require Pfizer to provide government agencies with information such as a health care provider's name, address and the type of payments or other value received, generally for public disclosure. Subject to further legal review and statutory or regulatory clarification, which Pfizer intends to pursue, reimbursement of recruiting expenses for licensed physicians may constitute a reportable transfer of value under the federal transparency law commonly known as the Sunshine Act. Therefore, if you are a licensed physician who incurs recruiting expenses as a result of interviewing with Pfizer that we pay or reimburse, your name, address and the amount of payments made currently will be reported to the government. If you have questions regarding this matter, please do not hesitate to contact your Talent Acquisition representative.

**EEO & Employment Eligibility**

Pfizer is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability or veteran status. Pfizer also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as work authorization and employment eligibility verification requirements of the Immigration and Nationality Act and IRCA. Pfizer is an E-Verify employer.

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