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Company Contact Info

  • Riverdale, GA 30274
  • Cheryl Charleston

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Import - Export CSR

Kelly Services • Riverdale, GA

Posted 10 days ago

Job Snapshot

Full-Time
Travel - None
Other Great Industries
Transportation

Job Competition

75+

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Job Description

Kelly Services is seeking a skilled Import Export CSR for our Riverdale GA client Shift: Mon - Fri Hours: 8 - 5 Pay: 14.00 an hour Receive and track P.O.s from Importers/customer service group for pending shipments Retrieve shipment details from Shipment Communication Platform (SCP) to open file Issue shipment handling instructions to Document Processing staff Answer all customer inquires in accordance with the Customer Service Policy standards Further increase customer satisfaction and business share through proactive and regular contact. Establish customer communication preference, i.e., phone, e-mail, fax, visit Communicate with and ensure release of the freight from ocean/air carriers. Notify customer / broker of arrival and charges and notify PGAs of arrival (if required) Provide accurate job costing forecast Handle and manage all customer contact at file level regarding exceptions Serve as a liaison between Document Processing and customer regarding all shipment details Assist Sales in compiling quotes by providing rates, tariffs, etc. Work with Sales on account implementation, ensuring a smooth transition from Sales to Operations. Other duties as requested. Skills Required: Excellent communication skills Strong interpersonal skills to effectively interact with Internal and External Customers Excellent knowledge of freight forwarding and regulatory requirements with proven track record of 2 years in industry (Import) Knowledge of all Panalpina products Thorough and comprehensive knowledge of Panalpina strategy, structure and pricing Good judgment skills and ability to make decisions Team player Proficient in Panalpina forwarding and MS Office applications

Job Requirements

Receive and track P.O.s from Importers/customer service group for pending shipments Retrieve shipment details from Shipment Communication Platform (SCP) to open file Issue shipment handling instructions to Document Processing staff Answer all customer inquires in accordance with the Customer Service Policy standards Further increase customer satisfaction and business share through proactive and regular contact. Establish customer communication preference, i.e., phone, e-mail, fax, visit Communicate with and ensure release of the freight from ocean/air carriers. Notify customer / broker of arrival and charges and notify PGAs of arrival (if required) Provide accurate job costing forecast Handle and manage all customer contact at file level regarding exceptions Serve as a liaison between Document Processing and customer regarding all shipment details Assist Sales in compiling quotes by providing rates, tariffs, etc. Work with Sales on account implementation, ensuring a smooth transition from Sales to Operations. Other duties as requested. Skills Required: Excellent communication skills Strong interpersonal skills to effectively interact with Internal and External Customers Excellent knowledge of freight forwarding and regulatory requirements with proven track record of 2 years in industry (Import) Knowledge of all Panalpina products Thorough and comprehensive knowledge of Panalpina strategy, structure and pricing Good judgment skills and ability to make decisions Team player Proficient in Panalpina forwarding and MS Office applications
Job ID: US2123CC_26349989
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