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Customer Service Agent

Kelly Services Englewood Full-Time
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Customer Service Agent/Englewood Kelly Services is currently seeking a Customer Service Agent for one of our top clients in Englewood. As a Customer Service Agent placed with Kelly Services, you will serve as an integral member of our client-s Extended Service Plan customer service center. Candidates will be responsible for providing exceptional telephone service to our valued customers. Pay is $12/hr, once hired pay increase to $14/hr plus commission. This position is temporary to hire. If you meet the requirements below, please Apply Now. Immediate need! Can start tomorrow! Additional Job Responsibilities Include: - Receive and respond to Insurance contracts, warranties, memberships and product inquiries by listening attentively and responding with first class customer service. - Retention and process renewal payments, on both inbound and outbound calls. - Provide product knowledge to members by explaining the coverage options offered as applicable. - Investigate customer concerns/questions and provide accurate and quick resolution. - Update membership system and phone support system with required policy, call and/or member information. - Performs other tasks and duties as assigned. Job Requirements - Past professional experience and accomplished employment history (has maintained long term employment with one or more previous employers) - High school diploma or equivalent and/or 2 + years of customer service and/or 1-2 years related experience. Call center experience preferred. - Excellent verbal, written and listening skills as well as strong interpersonal, organizational, and critical thinking skills. - Basic computer skills- knowledge of Microsoft applications is a plus and ability to learn in-house computer programs essential. - Ability and desire to learn extensive Insurance contract and warranties for RV, Cars, SUV and pick- ups. - Availability to work shifts Monday - Friday within these hours: 7:00 a.m. to 6:00 p.m.or 3:30 to midnight

Skills required

Customer Service
Operate Cash Register
Identify Customer Need
Resolve Customer Issue
Retention Management
Help Customer


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Customer Service Agent
Estimated Salary: $64K
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Job ID: US1615SH_27980574


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It all began when William R. Kelly—founder of the temporary staffing industry—established Kelly Services® in 1946. The company's traditional expertise started with office services, call center, light industrial, and electronic assembly staffing. Through the years, we expanded our expertise and established a proven record of successfully matching job seekers to opportunities in disciplines such as science, engineering, law, education, healthcare, IT, and finance. As a Fortune 500® company, Kelly® has evolved into a global workforce solutions leader, making employment connections for nearly half a million people around the world every year. Since our founding, we have embodied the true spirit of social responsibility. Our character and values resonate through our culture. Inherently—through our core business focus—we seek to improve the quality of life for our employees, their families, and their communities, as well as society at large. We embrace the role we play and the value we contribute to society—whether ensuring equal opportunity to employment, promoting safer workplace conditions, advocating for healthcare reform, or adhering to sustainable business practices. Together with our employees and our customers, we will continue to work toward ensuring that our legacy will remain strong for generations to come. For more than 60 years, people have trusted Kelly Services to help them reach their career goals. We are your proven link to employment opportunities that will pave the way for a successful future. Whoever and wherever you are—and with the right skills and attitude—Kelly can help you find a job, expand your career, and build your future.

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