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Customer Service Associate

InnoSource Inc. Phoenix, AZ Full-Time
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Job Description - Customer Service Associate

Are you looking for a professional Customer Service role with a great work life balance? Do you enjoy going above and beyond while providing support mostly through email correspondence? 

Start your career path in a stable industry with a nationally known corporation that focuses on your success and advancement. This Fortune 500 company is rapidly growing and reimagining the chemical distribution industry. They pride themselves on their ability to function as a direct extension of their customers’ teams while serving as an ally in the quest for business success. When you are on the team, you’ll play an important role in shaping how they deliver more than the standard chemical or ingredient. They need your help in solving their customers and suppliers’ complex business endeavors.

About InnoSource

InnoSource has been Putting Passion to Work for over 25 years. We care about our associates and our clients, and we aim to deliver for both. This means connecting each individual with the best long-term career fit based on unique skills and needs, and guiding you through the process along the way.

Key Responsibilities - Customer Service Associate

  • Name of the game is to provide an exceptional 'customer experience' while maintaining strong internal and external professional relationships
  • You prioritize your day by managing customer accounts and owning the order-to-delivery process for their products
  • Your goal is to develop productive partnerships and build trust through each interaction
  • You become the investigator for any questions or issues with customer accounts
  • Your day will be structured at 80% email and 20% phone conversation, maintaining a professional business/office environment

Required Skills and Knowledge - Customer Service Associate

  • Excellent customer service and attention to detail skills
  • Proficiency with the MS Office package preferred, strong excel skills are encouraged
  • You’ll be working in SAP everyday (or other ERP systems) so experience is a plus but not required - we will train you on everything you need to know!

Education and Experience - Customer Service Associate

  • High School Diploma or GED required
  • Associate or Bachelor degree preferred but not required - a combination of education and/or experience will be considered for the ideal candidate
  • 1-2 years of experience and a proven track record of successfully managing business-to-business relationships is ideal but other customer service or administrative experience will be considered

Benefits and Pay - Customer Service Associate

  • Great Work/Life Balance: Monday through Friday, first shift hours (8am-5pm)
  • Compensation: $19-21/hour
  • Great Benefits: Medical Insurance, Life Insurance, and Dental Reimbursement
  • PTO and paid holidays!

Deadline for Applying for Customer Service Associate

Apply before July 21st, 2020.

Equal Opportunity Employer - Age/Race/Color/Sex/Sexual Orientation/Gender Identity/Disability/Veteran

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