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Company Contact Info

  • Oak Brook, IL 60521

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Customer Account Representative

IMS - Integrated Merchandising Systems • Oak Brook, IL

Posted 15 days ago

Job Snapshot

Experience - At least 2 year(s)
Degree - 4 Year Degree
Customer Service
Relocation - No


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Job Description

Merchandising Systems (IMS) is a leading merchandising solutions company
delivering strategic process management to world class clients.  IMS’ primary focus is in Print/Point-of-Sale
Management (in-store promotional signage and displays), Promotional Products
(apparel, gifts, and promotional incentive items), and Warehousing/Fulfillment
activities.  Visit us at:

IMS is wholly owned by Omnicom Group (NYSE: OMC), an inter-connected global
network of leading marketing communication companies offering a diverse,
comprehensive range of marketing solutions spanning brand advertising, customer
relationship management, media planning and buying services, public relations
and numerous specialty communications services to drive bottom line results for
its clients (

Position Description: Customer Account

IMS is
currently seeking a Customer Account Representative to work in our Oak Brook,
IL office.  The Customer Account
Representative will be responsible for assisting in the order processing of
point-of-sale elements and handling phone calls from our client’s delivery
Primary Responsibilities Include:
• Answering customer calls and
providing exceptional service to customers (internal & external)
• Tracking customer’s orders and
following up through delivery when necessary
• Proactively researching and
solving customer issues to provide 100% satisfaction
• Managing the day-to-day account
• Assisting in various special
assignments such as report distribution and inventory management
• Daily client contact and
assisting with special projects as necessary
• Performing database maintenance
• Maintaining all incoming
inventory (PO’s and communication with the warehouse)
• Maintaining and updating the
client/IMS website
• Generating clear, consistent
communications to internal and external team members regarding status and
requirements of all programs
• Running order uploads along with
processing individual orders
• Expediting emergency requests
• Working as a team member with all
IMS Account Management, Customer Service, Production, and Finance staff

Job Requirements


• Bachelor’s degree in marketing or
related field/related experience preferred

• 1-2 years of customer service or
call center experience

• Manager/supervisor level
experience in a quick service restaurant

• Excellent organization,
communication and interpersonal skills, and the ability to work independently
and manage priorities under tight timelines

• Critical thinking, strong
analytical skills and problem solving ability

• Ability to handle a variety of
tasks effectively and efficiently
• Ability to prioritize
multiple projects and requests
• Must be a team player
• Excellent knowledge of Microsoft
Office Suite products

• Experience with AS400 or similar
database systems would be beneficial

• Experience with Adobe Photoshop a

Email or send resume (SUBJECT: CARMCDOB0118) to:

[Click Here to Email Your Resumé]

Attn: Human Resources
8338 Austin Avenue
Morton Grove, IL 60053

Please include salary requirements.

IMS is an Equal Opportunity Employer.

This position is not eligible for relocation assistance. Local candidates only please.

Please no phone calls or recruiting agencies.
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