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Desktop Support - PC Refresh

Experis Waltham, MA, United States Contractor
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If you're really interested, then please share the updated copy of your resume at Email blocked - click to apply

This is Karan, Senior Recruiter working with Manpower Group - Experis.

Position Details:

Client: Direct

Job Title: Desktop Support / Desktop Technician

Location: Boston - Waltham, MA (candidate need to support more from Waltham office)

Duration: up to 12 months (high possibility of extensions)

Most Important: "We are looking for great customer service skills and experience doing a windows 7 -10 migration. SCCM exp. Go Getter"

Job Description

  • Ideal candidates will have recent Win 10 upgrade experience in large enterprise environments with 3K+ machines. Top notch customer service skills and excellent organizational skills. Experience with hardware and software support, troubleshooting, system imaging, hardware break-fix support (i.e. laptops, desktops, and printers), refresh, upgrade and deployment projects as well as excellent customer service skills in a corporate environment.
  • Experience with Windows OS, MS Office, Active Directory, Group policies, anti-virus software, Windows domain networking, local area networking.
  • Ability to display a positive attitude and approach


  • Windows 7 32 to Windows 10 64 bit upgrades
  • Windows 7 to Windows 10 Device Upgrade
  • Thin Client Deployments
  • Referenceable experience in the following tasks:
  • Building new drives with Windows 7 or 10 O/S
  • Installing additional applications requiring manual installation steps
  • Copy/Transfer user data from old drive to new drive
  • Scheduling of deployment with customer
  • Pre and post user communication and follow-up
  • Support common Windows applications and their configurations including MS Office and Outlook
  • Deploy devices
  • Return old drive/machine to inventory
  • Ensure inventory systems are updated
  • Call support experience
  • Microsoft Configuration Toolkit
  • Service Now
  • CMBD
  • Experience Client Facing and strong ability to communicate
  • Field questions from End Users
  • Service Now, USMT (User State Migration Tool), SCCM (Microsoft System Center Configuration Manager)

Additional Notes:

  • Deploys new hardware to end-users including backup and transfer of end-user data and files from old PC to replacement PC.
  • Diagnose software and hardware errors and compatibility issues to provide post deployment support when needed.
  • Understands McAfee encryption and USMT file transfer
  • Provide a very high level of customer service while meeting agreed to weekly build and deployment targets while working in a dynamic, complex environment.
  • Documents upgrade requests thoroughly in Service now and associated asset assignment and inventory management.
  • Install, configure, and troubleshoot Windows based operating systems, Microsoft Office and Internet browsers.
  • Adheres to Desktop and End User Computing processes, procedures, policies, and job aids ? Provides customer training and knowledge documentation.
  • CMDB, SCCM, Service Now knowledge, USMT.
  • Possess a friendly, can-do and mature attitude focusing on great customer service.
  • Experience with current desktop, laptop, peripheral technologies.
  • Experience with imaging machines.
  • Experience utilizing client remote control solutions.
  • AA Information Technology or technical institute degree / certificate in Computer Science or the equivalent combination of education, technical designations and work experience.
  • Approximately 5 to 7 years of related experience in IT functions.

I would really appreciate if you can refer or help to someone sharing this job. Have a wonderful day!


Karan Gaur
Senior Recruiter

M: Phone number blocked - click to apply ext 7113

Email blocked - click to apply

URL blocked - click to apply

Experis is an Equal Opportunity Employer (EOE/AA)


Recommended skills

Installations (Computer Systems)
Microsoft Windows
Complex Problem Solving
Operating Systems


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Desktop Support - PC Refresh
Estimated Salary: $88K
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