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Operations Director

Home Instead Senior Care Sunnyvale Full-Time
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Primary Responsibilities:

  • Reflect the core values of ALL 4 WINE, LLC (d.b.a. an independently owned and operated Home Instead Senior Care franchise)
  • Develop, execute and analyze the annual operational plan with the franchise owner and administrative staff
  • Achieve the annual operational plan’s revenues.
  • Reach and attain quarterly accountabilities.
  • Manage direct reports along with achieving accountabilities.
  • Establish accountabilities for direct reports.
  • Establish regular one to ones with direct reports.
  • Develop and maintain positive and professional relationships with referral sources in the community
  • Meet and familiarize yourself with all new CAREGivers to enhance the client and CAREGiver matching process
  • Conduct and/or manage all client to CAREGiver introductions
  • Monitor, mediate and log both client and CAREGiver service concerns
  • Manage Health, Dental, and 401K benefits with vendors and spreadsheets
  • Manage all workers compensation claims
  • Oversee and manage Licensure for all staff & CAREGivers
  • Direct the publication of the Monthly CAREGiver Newsletter
  • Promote, encourage and enhance the attendance at CAREGiver meetings
  • Implement operations efficiencies such as Hours Worked Hotline and Recruitment Job Line
  • Assist with accounts receivable collection and any other accounting functions necessary
  • Maintain regular attendance at the office to execute job responsibilities
  • Demonstrate open and effective communication with owner and office staff members

Secondary Responsibilities:

  • Supplement the duties outlined in the Staff Coordinator job description
  • Supplement the duties outlined in the Recruitment and Retention Coordinator job description
  • Supplement the duties outlined in the Community Service Representative job description
  • Establish strong relationships with neighboring Franchise owners
  • Perform any and all other functions and responsibilities deemed necessary

Education/Experience Requirements:

  • High school graduation or the equivalent
  • 5+ years of related business experience or an equivalent combination of education and work experience may be considered
  • Must possess a valid driver’s license

Critical Numbers:


Supervisory Responsibilities:

? This position will be responsible for overseeing all of the functions performed by the office staff

Knowledge, Skills and Abilities:

  • This position must have an understanding of and uphold the policies and procedures established by ALL 4 WINE, LLC (d.b.a. an independently owned and operated Home Instead Senior Care franchise)
  • This position must demonstrate excellent oral and written communication skills and the ability to listen effectively
  • This position must have the ability to work independently, maintain confidentiality of information and meet deadlines
  • Ability to demonstrate effective interpersonal skills essential as well as sound judgment and good decision-making skills
  • Must demonstrate discretion, integrity and fair-mindedness consistent with company standards, practices, policies and procedures
  • Ability to organize and prioritize daily, monthly and yearly work
  • Ability to establish good working relationships with colleagues, the franchise owner, clients and the community
  • Ability to sit at a desk and listen effectively for long periods of time on the telephone
  • Ability to present a professional appearance and demeanor
  • Ability to operate office equipment
  • Must be patient and congenial on the telephone
  • Must have computer skills and be proficient in Word and Excel
  • Ability to work evenings or weekends as required
  • Knowledge of the senior-care industry
  • Ability to perform duties in a professional office setting
  • Ability to recruit “A” players

Each Home Instead franchise is independently owned and operated.


Recommended skills

Active Listening
Self Motivation
Stress Management
Interpersonal Skills
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