One of the nation’s largest and most respected hospital companies, Universal Health Services, Inc. (UHS) has built an impressive record of achievement and performance. Steadily growing from a startup to an esteemed Fortune 500 corporation, UHS today has annual revenue nearing $10 billion. In 2017, UHS was recognized as one of the World’s Most Admired Companies by Fortune; ranked #276 on the Fortune 500, and listed #275 in Forbes inaugural ranking of America’s Top 500 Public Companies.
Our operating philosophy is as effective today as it was 40 years ago: Build or acquire high quality hospitals in rapidly growing markets, invest in the people and equipment needed to allow each facility to thrive, and become the leading healthcare provider in each community we serve.
Headquartered in King of Prussia, PA, UHS has more than 81,000 employees and through its subsidiaries operates more than 320 acute care hospitals, behavioral health facilities and ambulatory centers in the United States, Puerto Rico, the U.S. Virgin Islands and the United Kingdom.
Oversees the referral and admission activities of the CallCenter. Assigns responsibilities to staff to assure prompt response to customer needs. Serves as direct supervisor to Referral Administrators in CallCenter. Responsible for receiving, recording, disseminating, and tracking of referrals from markets assigned to the KidLink Network. Receives information from referral entities as well as distributes information to KidLink supported facilities and Service Advocates. Maintains the referral database so that cases are appropriately tracked throughout referral process from receipt of referral to admission into network. Works jointly with Service Advocates in communicating with customers and facilities the status of youth referred for admission
This opportunity provides the following:
- *UHS is Challenging and rewarding work environment
- Growth and development opportunities within UHS and its subsidiaries
- Competitive Compensation
- Excellent Medical, Dental, Vision and Prescription Drug Plan.
- 401k plan with company match
- Generous Paid Time Off
- Bachelor’s degree in Human Services field or prior experience working in a residential treatment environment.
- Proficient in the use of electronic correspondence and word processing.
- Prior experience working in marketing or referral development for a mental health or healthcare agency, preferred.
Participates in orienting new intake directors at facilities supported by the KidLink Network of the collaborative effort between their facility and the national marketing team. Provides ongoing support to ensure effective and efficient systems between those facilities and the KidLink Network.
Serves as resource to staff in complex issues affecting referrals and admissions. Provides solutions to complex referral situations. Seeks assistance from supervisor when necessary.
Participates in the planning and provision of ongoing staff education, development and training. Provides individual feedback and mentoring to staff as needed.
Provides leadership in conflict resolution ensuring fair and equitable treatment of all staff. Recognizes achievements of others. Management style promotes open lines of communication, a nonjudgemental approach with staff and allows staff to seek out information when needed.
Accountable for the delivery of services within the department consistent with the mission of the organization. Directly observes staffs performance. Takes action promptly when necessary to maintain quality of service.
Evaluates the effectiveness of existing departmental processes. Seeks input from families, referral sources, service advocates, facility staff and organization leaders on issues affecting the referral and admissions process. Collaborates with others in identifying need for changes. Plans, designs and takes action to implement new processes when necessary.
Reviews all departmental data to ensure all information is complete, accurate and current.
Facilitates weekly team call by providing Service Advocates with current census vs budgeted data by facility as well as updated information gathered from referral sources and facilities regarding the referral and admissions status of pending cases. Prepares and distributes reports which include comprehensive as well as individual facility data.
Prepares monthly reports for CEO’s, VP’s and Service Advocates tracking referral disposition time and percentage of accepted referrals.
Compile and report Service Advocate’s monthly admission data to VP of Sales and Marketing
Adheres to HR procedures in maintaining staffing as established in department staffing plans. Submits required, approved personnel requisitions as necessary.
Interviews applicants and selects competent, qualified staff to fill vacancies in a timely manner.
Represents the organization in a manner that conveys a professional, courteous, caring, and cooperative attitude.
Maintains appropriate confidentiality at all times when interacting with patients, families, visitors, referral sources and all other contacts.
Exhibits and promotes excellent customer relations skills as evidenced by supportive and constructive communication with all contacts including coworkers, patients, visitors, families and referral sources.
Utilizes and promotes an open, nonjudgmental, nondiscriminatory and professional approach in all interactions.
Complies with and enforces company, departmental, safety and human resources policies.
UHS is a registered trademark of UHS of Delaware, Inc., the management company for Universal Health Services, Inc. and a wholly-owned subsidiary of Universal Health Services, Inc. Universal Health Services, Inc. is a holding company and operates through its subsidiaries including its management company, UHS of Delaware, Inc. All healthcare and management operations are conducted by subsidiaries of Universal Health Services, Inc. To the extent any reference to "UHS or UHS facilities" on this website including any statements, articles or other publications contained herein relates to our healthcare or management operations it is referring to Universal Health Services' subsidiaries including UHS of Delaware. Further, the terms "we," "us," "our" or "the company" in such context similarly refer to the operations of Universal Health Services' subsidiaries including UHS of Delaware. Any employment referenced in this website is not with Universal Health Services, Inc. but solely with one of its subsidiaries including but not limited to UHS of Delaware, Inc.
UHS is not accepting unsolicited assistance from search firms for this employment opportunity. Please, no phone calls or emails. All resumes submitted by search firms to any employee at UHS via-email, the Internet or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of UHS. No fee will be paid in the event the candidate is hired by UHS as a result of the referral or through other means.
Coaching And Mentoring
Customer Relationship Management