Skip navigation
Unable to save this job. Please try again later.

{msg}

Email this Job to Yourself or a Friend

To begin the application process, please enter your email address.

Company Contact Info

  • Chesterfield, NH

Already have an account?

Sign in to apply with your saved resumes.

New to CareerBuilder?

Don't have an account? Continue as a guest!

Sorry, we cannot save or unsave this job right now.

Report this Job

Trust and Site Security Team.

Don't miss out on new jobs!

Get the latest Customer Care Representative (CCR) jobs in Chesterfield, NH delivered directly to your inbox. You can unsubscribe at any time.

Saving Your Job Alert

Job Alert Saved!

Could not save Job Alert!

You have too many Job Alerts!

This email address has reached the maximum of 5 email alerts. To create a new alert, you will need to log into your email and unsubscribe from at least one.

Sign Up

or   Sign In Here
Password Must Contain
• 
8 to 15 characters
• 
1 uppercase letter
• 
1 number or symbol
• 
1 lowercase letter
Cancel
Create an Account with CareerBuilder to save jobs & unlock these great features
See similar job titles and skills to help you make your next move
Upload a resume and become visible to Hiring Managers and Employers
Compare Salary Information to see where you stand amongst your peers
Easily Quick Apply to jobs with just one click!

Email Send Failed!

Cust Care Rep Sun - Thur 830a - 5p

United Natural Foods, Inc. • Chesterfield, NH

Posted 1 month ago

Job Snapshot

Full-Time
Experience - 1 to 2 years
Degree - High School
Other Great Industries
Customer Service

Job Description

POSITION PURPOSE 

This position is responsible for providing excellent customer care and maintaining strong professional customer relationships via the phone and other media methods. Assist customers with new orders, advise status of orders, furnishes information on new products. Communicate changes in customer delivery schedules and routing, including order deadline and delivery status. Courteously and promptly resolves customer questions and problems or properly refers them to appropriate personnel. Remain in compliance with established performance metrics that support the desired Customer Experience and assisting in populating data into the Customer Care Relationship Management (CRM). Provides support with populating other data tracking tools that provides department leadership dashboard statistics. Complete related records, reports, and documentation.

 

EEO/VETERANS/DISABLED

ESSENTIAL FUNCTIONS AND BASIC DUTIES:

  • Assumes responsibility for the accurate entry of customer orders received orders by phone, fax, electronically and by email, confirming that the order meets the minimum dollar amount.
  • Maintaining customer account information utilizing business systems (WBS, UBS, CRM) and other established department systems, tools, and documents.
  • Processes orders for order deadline, including data entry and remain available in the call queue to answer inbound calls.
  • Responsible for call card processing and ensuring that account minimums are met and possible duplicate orders addressed.
  • Acknowledges all orders.
  • Assumes responsibility for effectively performing miscellaneous customer care functions.
  • Review customer order deadline and deliveries to provide customer updates with current ETA’s.
  • Works occasional overtime as required to meet deadlines communicating late route calls, product recalls, and other call campaigns.
  • Processes orders in a timely fashion, meeting all deadlines.
  • Supports decisions made by the manager that could affect productivity of the department.
  • Conducts customer surveys, sales for performance incentives (Spifs), and other call campaigns.
  • Assumes responsibility for establishing and maintaining professional working relations with customers and coworkers.
  • Resolves questions, requests, and problems promptly and courteously utilizing the company CRM tool for issue tracking and resolution reporting.
  • Provides superior customer care to support the company desired customer experience.
  • Coordinates with the Accounting Department regarding customer credit status.
  • Keeps management informed of area activities and of any significant problems.
  • Performs other job duties as required.

Job Requirements

QUALIFICATIONS:

Education/Certification:

  • High school diploma 

Experience:

  • 1 -2 years customer service experience or other related business experience
  • Call Center experience preferred
  • System Implementation preferred 

Knowledge:

  • Willingness to acquire knowledge of company products and sales policies and procedures
  • Proficient in Microsoft Applications including Excel, Word and Outlook 

Skills/Abilities:

  • Excellent communications skills, both verbal and written
  • Able to work in a fast paced environment
  • Able to work independently as well as part of a team
  • Pleasant phone manner
  • Flexible with the ability to adjust to change
  • Attention to detail
  • Ability to multi task to complete projects with multiple deadlines in an accurate and timely manner
  • Ability to type 40wpm+
  • Baseline ability to 10-key by touch (industry standard minimum key strokes requirement)
Job ID: 17971-935
Help us improve CareerBuilder by providing feedback about this job: Report this Job.
CAREERBUILDER TIP
For your privacy and protection, when applying to a job online, never give your social security number to a prospective employer, provide credit card or bank account information, or perform any sort of monetary transaction. Learn more.
By applying to a job using CareerBuilder you are agreeing to comply with and be subject to the CareerBuilder Terms and Conditions for use of our website. To use our website, you must agree with the Terms and Conditions and both meet and comply with their provisions.
Don't miss out on new jobs like this
Get the latest jobs delivered to your inbox. Unsubscribe at any time.

Saving Your Job Alert

Job Alert Created

Well, this is embarrassing. We are having trouble saving your search. You can try again or come back at a later time.

Maximum Email Alerts

This email address has reached the maximum of 5 email alerts. To create a new alert, you will need to log into your email and unsubscribe from at least one.