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Call Center Specialist job in Bethesda at Ultimate Staffing

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Call Center Specialist at Ultimate Staffing

Call Center Specialist

Ultimate Staffing Bethesda, MD Full-Time
$45,000 - $50,000/Year
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Call Center Specialist Job Description:
 
Immediate job openings for candidates with a passion of providing quality customer service in a call center environment.
The Customer Support Specialist will respond to service calls and emails regarding online payments, setting up new user profiles, resetting passwords and updating account information, etc. Tasks may vary. There are 2 positions avaialble - hours are 8am-4pm and 10am-6pm with flexibility. No weekends!! The candidate selected will need to meet background and credit check criteria.

Must have 1-3 years of experience working in a call center or a customer service environment. Banking experience is required.

Duties will include but may not be limited to:
* Provides general support to customers; performs customer setups; prepares contracts and maintains customer files; responds to telephone, e-mail, and mail inquiries.
* Provides clerical assistance in training customers on the features and benefits of Internet banking and bill payment products and services.
* Performs a variety of routine daily tasks; reviews reports, prepares correspondence; and participates in special department projects.
* Cross-sell additional products and services for relationship building.
* Responsible for answering questions, opening and processing new accounts via the internet/mail.
* Effectively explain the products and services to customers via the internet or by telephone.
* Cross-sell additional products and services for relationship building.
* Responsible for opening and processing new accounts, including savings accounts, certificates, IRAs, checking accounts, and related services. Refer customers to the proper staff member as needed when unable to process requests.
* Process account inquiries, address changes, email changes, account closings and account maintenance requests as directed by customers within the policies and procedures guidelines of the bank.
* Refer customers to the appropriate Department Manager or Supervisor if unable to assist.
* Remain current on changes within the legal, regulatory, economic, competitive, and technology environments which may affect the internet bank operation.
* Conduct interview to obtain information concerning the customer's financial needs.
* Process deceased customers claims, gather needed information to process the claim.
* Responsible for properly maintaining the customer information on the computer and all the follow-up paperwork.
* Other projects or duties as assigned.

REQUIREMENTS:
  • Excellent oral and written communication skills required. Ability to gather information quickly and thoroughly and efficiently to assist customer needs. 
  • Must be able to creatively research and identify problems while working in a fast-paced environment with constantly changing priorities. 
  • Ability to deal well under pressure and within tight deadlines required. 


We are an equal opportunity employer and make hiring decisions based on merit. Recruitment, hiring, training, and job assignments are made without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, or any other protected classification. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.

Recommended Skills

  • Banking Services
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  • Customer Service
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Job ID: JO-2211-184180

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