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Service Support Specialist

Volt • Rochester Hills, MI

Posted 1 month ago

Job Snapshot

Contractor
Travel - None
Experience - 2 years
Degree - High School
Computer Software
Customer Service, Information Technology
Relocation - No

Job Description

Are you looking for an opportunity to join a growing team for an organization on the move?

Volt Workforce Solutions is seeking an energetic and reliable Service Support Specialist for our client in Rochester Hills, MI. The successful candidate will be responsible for providing support and technical assistance to PC Integration customers.

Duties:.

  • Answer questions or resolve computer \ OEM software problems for these customers via telephone, PC access software or email.
  • Identify root cause of problems, troubleshoot and provide advice to assist end users.
  • Coordinate with other departments to resolve problems if necessary.
  • May provide assistance concerning the use of desk side tools including hardware, software, printing, hardware/software installation, operating systems, network issues, Web support, and general technical troubleshooting.
  • Perform desk side support duties including installation, maintenance, testing, of PC Integration on Customers' computers.
  • Troubleshoot problems and takes corrective action.

Don't miss out on this position - CALL US TODAY!

Volt is an Equal Opportunity Employer

Job Requirements

* Answer questions or resolve computer \ OEM software problems for these customers via telephone, PC access software or email. • Identify root cause of problems, troubleshoot and provide advice to assist end users. •Coordinate with other departments to resolve problems if necessary. •May provide assistance concerning the use of desk side tools including hardware, software, printing, hardware/software installation, operating systems, network issues, Web support, and general technical troubleshooting. • Perform desk side support duties including installation, maintenance, testing, of PC Integration on Customers' computers. • Troubleshoot problems and takes corrective action.
Job ID: 172860
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