Skip navigation
Unable to save this job. Please try again later.

{msg}

Email this Job to Yourself or a Friend

To begin the application process, please enter your email address.

Company Contact Info

  • Idaho Falls, ID

Already have an account?

Sign in to apply with your saved resumes.

New to CareerBuilder?

Don't have an account? Continue as a guest!

Sorry, we cannot save or unsave this job right now.

Report this Job

Trust and Site Security Team.

Don't miss out on new jobs!

Get the latest Center Sales and Service Associate - Care (IDAHO FALLS, ID, US, 834020000) jobs in Idaho Falls, ID delivered directly to your inbox. You can unsubscribe at any time.

Saving Your Job Alert

Job Alert Saved!

Could not save Job Alert!

You have too many Job Alerts!

This email address has reached the maximum of 5 email alerts. To create a new alert, you will need to log into your email and unsubscribe from at least one.

Sign Up

or   Sign In Here
Password Must Contain
• 
8 to 15 characters
• 
1 uppercase letter
• 
1 number or symbol
• 
1 lowercase letter
Cancel
Create an Account with CareerBuilder to save jobs & unlock these great features
See similar job titles and skills to help you make your next move
Upload a resume and become visible to Hiring Managers and Employers
Compare Salary Information to see where you stand amongst your peers
Easily Quick Apply to jobs with just one click!

Email Send Failed!

Center Sales and Service Associate - Care (IDAHO FALLS, ID, US, 834020000)

CenturyLink • Idaho Falls, ID

Posted 14 days ago

Job Snapshot

Full-Time
Other Great Industries
Other

Job Description

About CenturyLink

CenturyLink (NYSE: CTL) is the second largest U.S. communications provider to global enterprise customers. With customers in more than 60 countries and an intense focus on the customer experience, CenturyLink strives to be the world’s best networking company by solving customers’ increased demand for reliable and secure connections. The company also serves as its customers’ trusted partner, helping them manage increased network and IT complexity and providing managed network and cyber security solutions that help protect their business.

Job Summary

Center Sales and Service Associate-Care 

Wages/Training:

  • $11.30/hr to start with hourly wage increases every six months until reaching the top of the wage scale 
  • Paid training will be six weeks; 10a.m. to 7p.m. Mon-Fri.
  • MUST be able to attend entire training without time off

Location: 1875 International Way, Idaho Falls, ID 83402
Typical Work Hours: Current hours of operation are 7am to 7pm. Mon-Fri. Shifts are based on seniority. Mandatory overtime may be required, based on call volumes during normal hours of operation.

Benefits:

  • No Weekends
  • Fantastic Medical, Dental and Vision, offered after 30 days of employment
  • Paid Vacation – 1 week of vacation after 6 months of employment
  • Company prepaid tuition program after 90 days of employment
  • 401K Plan with company match
  • Discounts on CenturyLink Products and Services
  • Casual, yet professional work environment

Job Description

  • Receive, listen to and respond to inbound calls from CenturyLink residential customers
  • Show care to each customer by using patience, attentiveness, willingness to help while being professional and showing respect
  • Build and maintain strong customer rapport
  • Perfect the customer experience by providing superior service
  • Resolve the customer issue on the first call without transfer, while utilizing various support groups via chat or other multi-tasking abilities
  • Consult with customers to determine their  wants, interests, and  needs; recommend the best solution to enhance the customers experience, which may include selling additional services or right-sizing services to drive customer loyalty
  • Advise, consult, multi-task, and problem solve with your customer , which includes  complaints and general calls in regards to service, billing, payment and other service related issues
  • Meet required customer service and sales performance objectives by determining the best customer experience  solution  on every call
  • Use various computer systems/screens simultaneously to process sales and service orders
  • Maintain and improve speed, accuracy and quality results by adhering to standards and guidelines
  • Update job and product knowledge by participating in educational opportunities
  • Data entry with speed and accuracy
  • Ability to meet and exceed monthly sales goals
  • Quality oral and written communications skills
  • Excellent punctuality and work attendance history
  • Proficient in multi-tasking within several computer applications and databases
  • Ability to handle a high volume of phone calls in a structured environment
  • Must be flexible to work various shifts, including Saturdays, evenings, mandatory overtime and holidays as necessary
  • Computer literacy
  • Positive attitude with a strong customer experience and sales mindset

Qualifications

  • Prior sales experience in a customer-facing environment or commissioned based position
  • Experience in an in-bound or out-bound call center environment
  • Six or more months of customer service experience

Work Environment:

  • Share a room with others performing similar work
  • Work in a room with continuous noise
  • Primarily perform work duties sitting or standing at a workstation utilizing a computer and headset for extended periods of time while under fluorescent lights

Job Description

Qualifications

Education

Alternate Location: US-Idaho-Idaho Falls

Requisition #: 211413

This job may require successful completion of an online assessment. A brief description of the assessments can be viewed on our website at http://find.centurylink.jobs/testguides/ 

This position is part of a bargaining unit and represented by a union.  Depending upon the applicable collective bargaining agreement under which you may be hired, you may be: (a) required to join the union and pay union dues as a condition of employment; or, (b)  required to pay union dues, but not join the union as a condition of employment; or (c) free to chose whether or not to join the union, but if you do join the union you would be obligated to pay union dues.

EEO Statement

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, creed, veteran status, disability, medical condition, genetic characteristic or information, age, sex, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, "protected statuses"). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.

Disclaimer

The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.

Job ID: 548460300
Help us improve CareerBuilder by providing feedback about this job: Report this Job.
CAREERBUILDER TIP
For your privacy and protection, when applying to a job online, never give your social security number to a prospective employer, provide credit card or bank account information, or perform any sort of monetary transaction. Learn more.
By applying to a job using CareerBuilder you are agreeing to comply with and be subject to the CareerBuilder Terms and Conditions for use of our website. To use our website, you must agree with the Terms and Conditions and both meet and comply with their provisions.
Don't miss out on new jobs like this
Get the latest jobs delivered to your inbox. Unsubscribe at any time.

Saving Your Job Alert

Job Alert Created

Well, this is embarrassing. We are having trouble saving your search. You can try again or come back at a later time.

Maximum Email Alerts

This email address has reached the maximum of 5 email alerts. To create a new alert, you will need to log into your email and unsubscribe from at least one.